Client Service Specialist

24 hours ago

Bethesda, United States Rapid Finance Full time
Role: Client Service Specialist (Customer Service)

About Our Company

It's not just a job. It's a mission. If you're as passionate as we are about empowering the small businesses of America, then you'll be right at home with us.

Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for small business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher.

Our company is expanding. We are aggressively investing in our people and technology to create a best-in-class experience for our clients. Let us invest in you.

About the Opportunity

At Rapid Finance, our goal is to continue to brand our alternative financing programs as one of the nation's leading products that will help bring increased opportunity to the businesses we serve. We are here to offer business owners working capital options that allow them to grow their businesses. We are seeking to add a Client Service Specialist to provide excellent support and account management to our merchants/partners with daily transactions; client inquiries via phone and email; and problem-solving per company policies.

This position will be located at our home office in Bethesda, Maryland for in-office training five (5) days a week and then move to hybrid mode (minimum three days). A day in the life of our Client Service Team may include:
  • Providing quality client service to merchants and partners via phone and email by processing transactions accurately and resolving issues to streamline our internal funding process.
  • Maintain and update client information, fax or email account statements, review account activity, and interact with banks and merchant credit card processors.
  • Field inbound calls from the main phone line and handle requests or re-routes calls as required; check voice mails and return calls in a timely fashion.
  • Work closely with the Sales, Processing, Underwriting, and other teams internally to ensure transparency of advances, and work together with partners to find the best solution for our clients.
  • Accurately educate clients about the service provided as well as additional Rapid Finance products.
  • Maintain open lines of communication with management on problem areas or escalated issues.
  • Work closely with our third-party bank on account management for our clients.
  • Ensure a 'best in class' service every time.
About You
  • Advanced degree beyond high school diploma preferred
  • Minimum 2 years as a Client Service Representative with a stable work history in a high call volume environment
  • Bilingual in Spanish is desired but not required
  • Financial services industry experience desired but not required
  • Excellent client service and relationship skills
  • Proficient computer operating skills and proven experience with MS Excel and Outlook; the ability to multitask and navigate through multiple screens
  • Experience with Salesforce.com is preferred but not required
  • You have basic arithmetic skills
Sound like you? You'll be a serious contender if:
  • You are adaptable. You can be flexible and enjoy working in a team environment. Expect a fast pace, energy, and the occasional flying ping pong ball.
  • You want to make an impact. We are a rapidly growing business, and you will have the opportunity to make a significant impact on our clients, our culture, and our future.
  • You share our passion for the small businesses of America and have a desire to be part of something bigger than yourself.
  • Excellent verbal and written communication. Must speak clearly, use good grammar, with an adequate vocabulary.
  • Strong people skills- friendly, listens well, articulate, self-assured, patient, empathetic, tactful, adaptable, coachable, dependable, motivated with a strong work ethic and high degree of integrity.


WHAT YOU LOVE ABOUT US:

At Rapid Finance, we support our team members' growth and desire to live well-rounded lives. Our company is expanding and we are aggressively investing in our people and technology to create a best-in-class experience for our clients. Come work with US We are ranked a Top Workplace in Washington D.C. and the Nation-these awards mean the world because it's based on feedback from our people

We offer generous team benefits including a commuting/parking allowance, employer-matched 401(k), tuition reimbursement, health, dental, vision benefits, life insurance, paid time off, and more. Just steps from the metro, our beautiful new office includes a modern open floor plan, a free on-site fitness center, a gaming area, a stocked kitchen, and other cool amenities.

Rapid Finance is committed to creating a diverse workforce and is proud to be an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.

Employment will be contingent on the outcome of a background investigation and reference checks. While all applications are appreciated, only those candidates selected for an interview will be contacted.

  • Client Services Representative

    6 hours ago

    Bethesda, Maryland, United States Allied Universal® Full time

    About the Opportunity: Are you looking for a challenging and rewarding career as a Client Services Representative? Do you have excellent communication and problem-solving skills? If so, we encourage you to apply for this exciting opportunity!As a Client Services Representative, you will be responsible for providing top-notch service to our clients, including...

  • Client Success Strategist

    7 days ago

    Bethesda, Maryland, United States The Charles Schwab Corporation Full time

    Company OverviewSchwab is a leading financial services company that empowers employees to make an impact on their careers. Our innovative and collaborative environment fosters creative problem-solving, helping us challenge the status quo and transform the finance industry together.Job DescriptionWe are seeking a Senior Client Relationship Specialist to join...

  • Client Accounting and Advisory Professional

    2 days ago

    Bethesda, Maryland, United States Councilor, Buchanan & Mitchell, P.C. Full time

    About the JobWe are seeking a highly skilled Financial Services Specialist to join our team at Councilor, Buchanan & Mitchell, P.C. This role involves supporting our clients in various industries by providing expert accounting and advisory services.The ideal candidate will have experience in audits, financial reports, and complex month-end closings. They...

  • Senior Trust Officer

    23 hours ago

    Bethesda, United States Chevy Chase Trust Full time

    Chevy Chase Trust is a privately owned investment think tank offering independent and highly personalized financial advice and planning for individuals, families, and institutions. Located just outside of Washington D.C., the firm specializes in unique thematic investment research and asset management. Chevy Chase Trust offers clients direct access to...

  • Financial Services Associate

    1 week ago

    Bethesda, Maryland, United States Bank of America Full time

    Are you passionate about delivering exceptional client experiences and helping individuals achieve their financial goals? Do you have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment?As a Relationship Banker in our Rockville-Silver Spring Market, you will play a key role in building strong...

  • Customer Service Specialist

    1 day ago

    Bethesda, United States IAP Worldwide Services, Inc. Full time

    Respond to all telephone, walk-in and electronic inquiries for assistance. Enter requests for service into the Service Order Request Database (SORD) and notify the appropriate first responder for action. Utilize an automatic call distribution system Customer Service Specialist, Customer Service, Solutions, Specialist, Retail, Skills

  • Registered Client Service Associate

    18 hours ago

    Bethesda, United States Citigroup Inc Full time

    The Registered Client Service Associate is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and...

  • Human Services Specialist

    5 days ago

    Bethesda, Maryland, United States Service Coordination, Inc. Full time

    Why Join Our Team? At Service Coordination, Inc., we value our employees and offer a comprehensive benefits package, including competitive pay, tuition reimbursement, student loan repayment, medical, dental, and vision plans, short-term and long-term disability insurance, life insurance, 403(b) match, generous vacation and sick leave accrual, holiday pay,...

  • Cleaning and Maintenance Specialist

    2 days ago

    Bethesda, Maryland, United States ACE Maintenance & Service Full time

    About Our TeamAt ACE Maintenance & Service, we value hardworking and dedicated individuals who are committed to providing exceptional service to our patients, visitors, and staff. As a member of our team, you will have the opportunity to make a positive impact on the lives of others while working in a dynamic and fast-paced environment.If you are a motivated...

  • Barber Service Specialist

    4 days ago

    Bethesda, Maryland, United States Recreation & Welfare Assn Of Full time

    Job DetailsWe are currently seeking a Barber Service Specialist to join our team at the National Institutes of Health in Bethesda, MD. This is a fantastic opportunity for an experienced barber to deliver exceptional services to our patients while enjoying a flexible work schedule.You will work closely with our team to ensure that all patients receive the...

  • Client Relationship Expert

    7 days ago

    Bethesda, Maryland, United States Prime Capital Financial Full time

    We are seeking a talented and dedicated individual to join our Prime Capital Financial team as a Relationship Manager. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service, and helping them achieve their financial goals.About the RoleThis is a fantastic...

  • Financial Service Liaison

    1 week ago

    Bethesda, Maryland, United States Rapid Finance Full time

    Job Description:Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. As a Client Service Specialist, you will provide excellent support and account management to our merchants/partners with daily transactions; client inquiries via phone and email; and problem-solving per company policies.This...

  • Director of Client Success

    3 days ago

    Bethesda, Maryland, United States HelioCampus Full time

    About the RoleHelioCampus is seeking a seasoned leader to drive the success of our Implementation Services team. As Senior Director, you will be responsible for ensuring the successful implementation of our Data Analytics, Assessment and Benchmarking solutions for our clients.This strategic leadership role requires a client- and results-driven individual...

  • Customer Service Specialist with Security Clearance

    2 days ago

    Bethesda, United States Intrepid Full time

    As the Customer Service Specialist (CSS) you will provide support and communications to customers from the Customer Service Center. The CSS will work as a single point-of-contact to the broad array of services offered to our customers. ESSENTIAL JOB FUNCTIONS: * Respond to all telephone, walk-in and electronic inquiries for assistance * Enter requests for...

  • Senior Client Liaison

    6 days ago

    Bethesda, Maryland, United States Sensis Full time

    Sensis, a leading cross-cultural marketing agency, seeks a seasoned Senior Client Liaison to manage multiple accounts and collaborate with clients in developing and executing comprehensive marketing strategies. This role involves building strong relationships with client teams, acting as the primary point of contact, and overseeing project development and...

  • Client Accounting Manager

    1 day ago

    Bethesda, United States Transwestern Full time

    Transwestern Real Estate Services adds value for investors, owners and occupiers of all commercial property types through comprehensive solutions grounded in sound market intelligence. Part of the Transwestern companies, the firm applies a consultative approach to Agency Leasing, Asset Services, Tenant Advisory + Workplace Solutions, Capital Markets and...

  • Program Delivery Specialist

    7 days ago

    Bethesda, Maryland, United States Managed Care Advisors Full time

    Job SummaryManaged Care Advisors seeks a Program Delivery Specialist to support high-quality program delivery for our federal clients. As a client-facing specialist, you will build and nurture long-lasting relationships with account stakeholders to achieve growth and company objectives.ResponsibilitiesPerform duties including direct account management and...

  • Account Services Specialist

    5 days ago

    Bethesda, Maryland, United States Sensis Full time

    About Sensis:Sensis is a cross-cultural marketing agency driving behavior change through the creation of useful, digitally relevant content. Our mission is to engage people first, spark motivation, and drive action among the cultures our clients look to influence.We offer a comprehensive range of services, including integrated advertising, specialty...

  • Provider Services Claims Team Lead

    7 days ago

    Bethesda, United States Cynet Systems Full time

    Job DescriptionJob DescriptionWe are looking for Provider Services Claims Team Lead for our client in Bethesda, MDJob Title: Provider Services Claims Team LeadJob Location: Bethesda, MDJob Type: Contract   Job Description:Pay Range: $21hr - $27hrResponsibilities:Manage the team of Claims Specialists. Oversee, and modify as needed, claims operations...

  • Billing Operations Specialist

    4 days ago

    Bethesda, Maryland, United States Rosenberg & Associates Full time

    We value our employees' contributions at Rosenberg & Associates. As an Accounting Professional, you will be responsible for managing e-billing portal activities, including monitoring, reporting, and internal/external communication. Your key objectives will be to maintain accurate billing records, resolve billing disputes, and provide exceptional customer...