Customer service rep
1 month ago
Randstad Strategic Accounts is looking for a business professional for a possible temp to hire Customer Service Rep opportunity with a leader in the healthcare industry. Must have Call Center/Customer service experience and be familiar with medical terminology. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you Positon is Hybrid so you MUST be able to work ONSITE occasionally. NO Weekends Qualifications:
- Work schedule is Monday - Friday 11:30 am - 8 pm EST
- Must have at least 1 year of Call Center/Customer Service experience
- Accuracy and Detail Oriented are a MUST
- Ability to multitask
- Solid Customer Service skills
- Excellent communication skills are a MUST both verbal and written
- Ability to type with accuracy
- Solid technical abiility and able to learn new systems
- Microsoft Suite
shift: First
work hours: 9 AM - 7 PM
education: High School
Responsibilities
- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
- Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
- Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
- Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety.
- Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Skills Customer Service Call Center Verbal Communication Written Communication Microsoft Office
Qualifications Years of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
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