Member Services Representative II

1 month ago

Titusville, United States Launch Credit Union Full time

Member Services Representative II (Titusville-Singleton) ID 2024-1239 Category Branch Operations Position Type Regular Full-Time Remote Status Not Remote Location US-FL-Titusville Position Summary The Member Services Representative II (MSR II) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR IIs interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. The MSR II's must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing. The incumbent also assists members with opening consumer depository (savings, checking, IRAs, etc.) and business accounts, issuing debit cards and replacement credit cards, wire transfers, disputes, and fraud, etc. MSR Ils are also responsible for following all safety and compliance procedures to protect the assets of Launch Credit Union and its members, communicating effectively, and promptly resolving member concerns. Primary Responsibilities 1. Processes a variety of transactions (i.e., deposits, withdrawals, transfers, loan payments, check cashing, buys, and sells cash etc.). 2. Examines checks for validity and processes them through the check scanning system. Determines and places applicable holds on checks in accordance with Reg. CC. Reviews alerts placed on member records and responds accordingly. 3. Balances cash drawer and checks daily. Accurately accounts for all cash and monetary instruments. Follows and completes all cash handling and balancing procedures. 4. Verifies the member's identity and communicates with members according to service standards. 5. Identifies member needs and recommends appropriate products/services using credit reports and member information. Refers them to appropriate branch representatives and/or business partner if applicable. 6. Meets production goals. 7. Resolves member issues promptly and professionally. 8. Maintains the highest level of confidentiality with all information obtained. 9. Monitors the member-tracking system and assists members in a timely manner. 10. Contacts Member Solutions regarding member payments when applicable. 11. Follows and ensures compliance with all operational procedures that are required to maintain accuracy, manage risk, prevent fraud, and protect members. 12. Issues replacement debit and credit cards. 13. Completes the End of Day balance sheet. 14. Assists members with various services, including opening and closing consumer depository (savings, checking, IRAs, etc.) and business accounts, updates to existing accounts, safe deposit boxes, issues debit cards and replacement credit cards, disputes/fraud, stop payment orders, wire transfers, etc. 15. Ensures members meet credit union membership eligibility requirements. 16. Assists members with credit union Digital Services products and services including troubleshooting issues. 17. Ensures documents are completed accurately and saved to Launch Credit Union's document retention system. 18. Places outbound calls and emails regularly to members to follow-up on services provided, recommendations, new product launches, and improve/deepen relationships with members 19. Follows and ensures compliance with all operational procedures that are required to maintain accuracy, manage risk, prevent fraud, and protect members. Other Responsibilities 1. Assists other MSR I and II's as needed. 2. Sorts the daily work for the branch. 3. Checks email for updates. 4. Processes and balances the ATM and posts night drop transactions. 5. Prepares coin bags to ship to Brinks. 6. May assist members with their Safe Deposit Boxes. 7. Follows all Launch Credit Union policies and procedures. 8. Completes compliance training assignments in a timely manner. 9. Attends meetings and training sessions as required. 10. Performs other duties as assigned. Supervisory Responsibilities None. Education, Experience, and Skills Required 1. A minimum of two years of similar or related experience. 2. A minimum of one year of experience in identifying member/customer needs and offering technical and sophisticated products and/or services to meet those needs. 3. A minimum of one year of experience working in a production driven environment subject to individual performance, referral and/or production goals. 4. A high school diploma or GED. 5. Ability and willingness to identify member needs and make appropriate product/service recommendations to meet those needs. 6. Strong interpersonal skills, including displaying courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. 7. Very strong written and verbal communication skills. 8. Demonstrated ability to build rapport and establish trust and confidence with members/customers. 9. Strong mathematical skills and accurate cash handling skills. 10. Must be proficient in the use of computers with a demonstrated ability to quickly learn software applications, multiple programs, and systems. 11. Must be knowledgeable or have a demonstrated ability to quickly learn the credit union products, services, policies, and procedures, including digital services. 12. Demonstrated ability to learn and understand how to read a credit report. 13. Must be knowledgeable or have a demonstrated ability to quickly learn and understand the applicable regulations (i.e., Reg D, CC, BSA, TISA, etc.). 14. Detail oriented, organized, ability to work under pressure in a fast-paced environment, and able to adapt to change. 15. Good judgment, decision making, and problem-solving skills.

  • Member Services Specialist II

    6 days ago

    Titusville, Florida, United States Launch Credit Union Full time

    Position Overview:The Member Services Specialist II (MSS II) plays a crucial role in delivering outstanding service to members, assisting them with a variety of transactions, verifying checks, promoting credit union products and services, and ensuring daily cash drawer accuracy. MSS IIs engage with members directly in a dynamic environment, addressing their...

  • Customer Service Representative

    2 weeks ago

    Titusville, United States Robinfisher Full time

    ROLE DESCRIPTION: As a Customer Service Representative, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with...

  • Customer Service Representative

    3 months ago

    Titusville, United States Robin Fisher - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer...

  • Client Service Representative

    3 weeks ago

    Titusville, United States Thrive Pet Healthcare Full time

    JOB DESCRIPTION Customer Service Representative The receptionist is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files, escorts clients and patients to exam rooms, receives and...

  • Customer Service Representative

    2 weeks ago

    Titusville, United States U-Haul Full time

    Location: 2070 Garden St, Titusville, Florida 32796 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    1 month ago

    Titusville, United States U-Haul Full time

    Location: 1561 N Olden Ave, Ewing, New Jersey 08638 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 months ago

    Titusville, United States U-Haul Full time

    Location: 2070 Garden St, Titusville, Florida 32796 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • HFMG Patient Services Representative

    2 weeks ago

    Titusville, United States Health First Full time

    Responds to customer's needs in a timely and professional manner. Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages. Facilitates patient appo Patient Services, Representative, Patient, Customer Service, Healthcare

  • Customer Service Representative

    7 days ago

    Titusville, Florida, United States Bridgestone America, Inc. Full time

    Retail Sales AssociateBecome a vital member of our team at Bridgestone America, Inc., a prominent name in the automotive sector with a vast network of stores throughout North America. As a Retail Sales Associate, your contribution will be essential in delivering outstanding customer experiences and advocating for our diverse range of products and...

  • Team Member

    3 months ago

    Titusville, United States TICE Florida Chicken Holdings LLC Full time

    What's life like working at Popeyes Louisiana Kitchen proudly operated by TICE?As a restaurant team member, you'll play a crucial role in delivering our delicious and authentic Louisiana-style chicken and serve our valued customers with love.What will my day-to-day look like?Greeting customers "Welcome to Popeyes" and taking their order Serve Famous...

  • Systems Engineer II

    2 weeks ago

    Titusville, United States ELEVATED TECHNOLOGIES LLC Full time

    Job DescriptionJob DescriptionNarrative Job Summary: A Systems Engineer II is an intermediate-level position responsible for the design, implementation, and management of IT systems infrastructure. This position also requires emphasis on cybersecurity scanning and remediation.Responsibilities & Tasks: Ability to create and follow IT related policies and...

  • Hotel Front Desk Representative

    3 months ago

    Titusville, United States High Steel Structures Full time

    ** Hotel Front Desk Representative** **Job Category****:** Hotels/Hospitality **Requisition Number****:** HOTEL03868 Showing 1 location **Job Details** **Description** **High Hotels Ltd.,** is a leading operator of select-service and extended stay hotels across three states: PA, NJ, & NY. We strive to maintain the highest standards in guest service and...

  • KFC Team Member

    3 months ago

    Titusville, United States KFC Full time

    When you join the KFC Brand, you join our Family! Our KFC Family takes pride in our high quality standards, southern-inspired hospitality and serving guests our world-famous chicken! We have a passion for people - not only our guests - we value our employees and understand how you make a difference in our restaurants! Working at KFC company-owned or...

  • Hospitality Technician II

    2 weeks ago

    Titusville, United States Parrish Medical Center Full time

    Job DescriptionJob DescriptionDepartment: Environmental ServicesSchedule/Status:3pm-11pm; FullTimeStandard Hours/Week:40General Description:Under the direct supervision of the Director, the Hospitality Service Technician II follows set schedules to provide daily and/or major cleaning of floors, offices, corridors. Responds to basic plumbing maintenance...

  • Hospitality Technician II

    1 week ago

    Titusville, United States Parrish Medical Center Full time

    Job DescriptionJob DescriptionDepartment: Environmental ServicesSchedule/Status:3pm-11pm; FullTimeStandard Hours/Week:40General Description:Under the direct supervision of the Director, the Hospitality Service Technician II follows set schedules to provide daily and/or major cleaning of floors, offices, corridors. Responds to basic plumbing maintenance...

  • Teller I

    2 days ago

    Titusville, Florida, United States TD Bank, N.A. Full time

    Job Summary:The Teller I position at TD Bank, N.A. involves working in a store location and playing a key role in providing exceptional customer experiences. As a customer-focused professional, you will be responsible for delivering legendary customer experiences in the Store, processing banking transactions accurately and efficiently, and educating...

  • Hotel Front Desk Representative

    2 months ago

    Titusville, United States High Steel Structures Full time

    ** Hotel Front Desk Representative (Part-time)** **Job Category****:** Hotels/Hospitality **Requisition Number****:** HOTEL04010 Showing 1 location **Job Details** **Description** **High Hotels Ltd.,** is a leading operator of select-service and extended stay hotels across three states: PA, NJ, & NY. We strive to maintain the highest standards in guest...

  • HFMG Clinical Dietician II

    4 weeks ago

    Titusville, United States Health First Full time

    POSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by coordinating all phases of nutrition care including nutrition assessment, nutrition diagnosis, interventions, monitoring evaluating outcomes and counseling clients on a variety of settings. Performs duties in support of and in compliance with performance...

  • HFMG Clinical Dietician II

    2 months ago

    Titusville, United States Health First Full time

    POSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by coordinating all phases of nutrition care including nutrition assessment, nutrition diagnosis, interventions, monitoring evaluating outcomes and counseling clients on a variety of settings. Performs duties in support of and in compliance with performance...

  • Front Desk Representative

    1 day ago

    Titusville, Florida, United States Hampton Inn TitusvilleI-95 Kennedy Space Center Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Agent to join our team at the Hampton Inn Titusville/I-95 Kennedy Space Center. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Guest Service: Provide courteous...