Client Care Manager

5 days ago

St Charles, United States Homewatch CareGivers Full time

Job Description - Community Outreach & Client Care Coordinator

Our Mission

The mission of Homewatch CareGivers is to preserve dignity, protect independence, and provide peace of mind for our clients and their loved ones by providing exceptional home care.

Our Values

We exemplify integrity, compassion, and a commitment to delivering the highest quality service. Our Care Commitments: Our first priority is the client and their family. We present our services in a truthful and honest manner, treating clients as if they were members of our own families. We acknowledge the importance of the client and their family or advocate in the development of a customized care plan. We meet the needs of our clients, as they define them, by listening and responding appropriately. We care for our clients with respect and dignity because we know our actions will have a positive impact, helping clients stay in their homes longer.

Opportunity

We are seeking a dedicated individual to fill the role of Community Outreach & Client Care Coordinator for our growing St. Charles office serving Kane and part of DuPage County. This position requires a proactive approach to developing relationships with referral sources and ensuring exceptional client care within our home care services.

Responsibilities

  1. Develop and nurture relationships with referral sources such as hospital case managers, assisted living facilities, physicians' offices, and more.
  2. Execute a strategic sales plan to meet business development goals, including cold calls and face-to-face interactions.
  3. Achieve personal monthly and quarterly sales targets through proactive outreach efforts.
  4. Respond promptly to prospective client inquiries, whether in-person, by phone, or online, ensuring they receive necessary information.
  5. Organize and participate in local community events to enhance visibility and generate new business opportunities.
  6. Collaborate closely with office staff to ensure a seamless client experience and successful sales execution.
  7. Oversee client care plans to ensure completeness, accuracy, and alignment with client needs.
  8. Conduct in-home assessments for potential clients and develop personalized care plans.
  9. Supervise and participate in caregiver scheduling to ensure proper client/caregiver matches and adherence to policies.
  10. Conduct in-home quality service visits to maintain exceptional care standards.
    Ensure compliance with all regulatory requirements, company policies, and procedures.
  11. Manage client, caregiver, and outside care collaborator relations effectively.
  12. Share on-call responsibilities as needed to support business operations.
Qualifications
  1. Bachelor's degree preferred, with a minimum of 3 years of experience in a comparable marketing or management environment.
  2. Previous sales experience with a successful track record of identifying and building local relationships to drive business.
  3. Strong organizational skills with the ability to multitask and thrive in a fast-paced environment.
  4. Excellent communication skills, both written and verbal, with the ability to communicate clearly and concisely.
  5. Proficiency with Microsoft Office suite and willingness to learn new applications.
  6. Valid driver's license, proof of insurance, and ability to travel 80% of the time in the field.
  7. Ability to work some evenings and weekends as required.
  8. Self-motivated individual capable of working effectively with minimal direct supervision.
  9. Experience in home care or healthcare management is highly desirable.
  10. Must pass state and national background checks and be able to lift 30-40 pounds and use necessary job tools.


This role offers full-time employment with bonuses and a gas stipend. If you are passionate about making a difference in the lives of clients and driving business growth through community outreach, we encourage you to apply.

Homewatch CareGivers is an EEO employer - M/F/Vets/Disabled

Homewatch CareGivers is an EEO employer - M/F/Vets/Disabled

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