Client Operational Analyst

4 weeks ago

Topeka, United States ZINNIA Full time
WHO WE ARE:

Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered - from lead to origination to claims - through Zinnia Open Insurance. We're addressing the new realities of the marketplace, and we understand what consumers want and deserve: a great experience from the moment they consider these products until their policies pay out.

Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-based outcomes. Open transforms the end-to-end experience to make everything faster, more transparent, and more collaborative for consumers, carriers, and advisors. Zinnia is a new tech company, but we're not new to insurance. We're L&A experts and technology innovators building Open Insurance to power exceptional experiences that evolve ahead of the marketplace. We're Zinnia. And we're Open. Join us, and experience Life, More Open.

WHO YOU ARE:

As a Client Operational Analyst, you will provide functional support and advice to Client Carriers, Service Managers and/or Client Partners/Teams on business processes and systems issues in both run mode and development of new processes and support. Analysts may also become key resources potentially available to support new clients through block conversions.

Analysts are internal and external liaisons between operations and client carriers, other areas such as Information Technology, Finance, Licensing and Commissions, and other Shared Services to ensure sound business solutions are formed and implemented with quality. Analysts are responsible for facilitating the flow of ideas and information between departments.

WHAT YOU'LL DO:

  • Participate in special projects to design, provide, and evaluate system enhancements, regulatory updates, new product implementations and conversions.
  • Maintain or create guidelines that are used to ensure consistent, repeatable processes need to support the overall well-being of the department(s).
  • Support onboarding programs, courses, workshops, and implementation.
  • Build effective working relationships throughout the organization.
  • Effectively consult resources to ensure content accuracy and review of materials.
  • Other support to operations areas as identified.
WHAT YOU'LL NEED:
  • Bachelor's degree required or preferred 5 years of specific job-related experience may be substituted with 5+ years' experience within the financial industry, training or education.
  • 2+ years Business Operations and Service experience.
  • Effective demonstrated facilitation skills.
  • Ability to travel.
  • Flexibility in work schedule to address work/project assignments and needs of internal and external customers/clients.
  • Demonstrates excellent written and oral communication.
  • Ability to support a fast-paced work environment that requires the ability to support multiple tasks/projects.
  • Possesses organizational skills to multi-task and meet deadlines.
  • Talent to learn new processes quickly and the ability to present content in a simplified manner.
  • Ability to work quickly, efficiently, and accurately, working independently and with team members, associates, management, and clients.
  • Positive attitude and effective consulting skills to meet goals and objectives of department/company.
  • Demonstrated proficiency in multiple functional and/or performance areas preferred. Performance areas may include annuity administration, distribution administration, life insurance administration, delivery services, new business and customer service.
  • Experience in technical training for technology in areas such as business analysis or programming.
  • Six Sigma working knowledge and completed courses.
  • Software knowledge and demonstrated ability: Microsoft Office products, Learning Management Software, Design Software.


WHAT'S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation with the goal of retaining and growing talented team members. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, training, and geographic location. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.comfor more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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