Admissions Counselor

4 months ago


Indian Wells, United States Acadia Healthcare Full time
  • Respond to inquiries about the facility within facility policy timeframes.
  • Ability to develop therapeutic relationships with patients and families.
  • Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
  • Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
  • Coordinate admission and transfer from referral sources and between levels of care within the facility.
  • Maintain knowledge of milieu management.
  • Communicate projected admissions to designated internal representatives promptly.
  • Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
  • Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
  • Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
  • Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
  • Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
  • Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
  • When a patient's needs are not met, acknowledge and work to resolve complaints.Recognize that patient safety is a top priority.
  • Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
  • Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
  • Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.


Salary $51k-$77k