Intake Specialist

6 months ago

Perth Amboy, United States MetroDoc Urgent Care Full time

Mantel Health Clinic is seeking a compassionate and organized Intake Specialist to join our team and be the first point of contact for prospective patients. You will play a crucial role in ensuring a smooth and welcoming experience for those seeking mental health services.

Responsibilities:

  • Answer phone calls and inquiries from prospective patients, responding to questions about services offered, insurance coverage, and scheduling appointments.
  • Conduct initial patient screenings to assess needs and determine eligibility for services at Mantel Health Clinic.
  • Gather and verify patient demographic information, insurance details, and medical history.
  • Process referrals from healthcare providers and community organizations.
  • Schedule new patient appointments with appropriate providers based on availability and specialty.
  • Provide clear instructions to patients regarding pre-appointment paperwork and arrival procedures.
  • Maintain accurate and up-to-date patient records within the clinic's Electronic Health Records (EHR) system.
  • Contribute to a positive and supportive environment for patients during their initial contact with the clinic.
Qualifications:
  • Minimum of 1 year of experience in a healthcare setting or relevant customer service role.
  • Strong understanding of mental health conditions and services is a plus.
  • Excellent communication and interpersonal skills, with the ability to build rapport with patients in sensitive situations.
  • Proficient in active listening and clear explanation of healthcare procedures.
  • Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in computer skills, including Microsoft Office Suite (Word, Excel) and data entry.
  • Ability to maintain confidentiality of patient information in accordance with HIPAA regulations.

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