Customer Experience Business Operations Analyst
1 week ago
CX Business Ops Analyst Are you ready to power the World's connections? If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role We are seeking a dedicated CX Business Ops Analyst with a proven track record in Professional Services or Customer Success data analysis, ideally with experience in enterprise software environments. As a member of the Customer Experience (CX) Operations team, you will support the CX (Professional Services, Customer Success, Support, Education) organisation's growth and optimisation, while sitting in the broader Revenue Operations team. In this role, you will have the opportunity to interface with everyone in the CX team as you build our internal analytics to help guide CX team members to deliver maximum value to Kong customers. You will support both strategic and tactical initiatives and will function as the primary CX Ops point of contact for all data, reporting, and analytics questions on a day-to-day basis. What You'll Be Doing Work across SQL data warehouses (Snowflake and Bigquery), Tableau, Google Sheets, and Google Slides depending on the nature of the analysis and reporting. We use ETL and reverse ETL technologies to update our CRM and data warehouses and organise data transformations with DBT. Create, maintain, analyse, and present reports, metrics, and dashboards across all levels and roles of the CX team. Build and maintain slide decks for key CX Cadences (QBRs, All-Hands, Board Decks,...) Build and maintain the CX data dictionary and reporting suite for all roles and levels of CX. Analyse, model, and forecast Professional Services KPIs for internal and external resources. Own the user adoption and documentation of CX analytics. Manage CX team inquiries and ad-hoc requests across data, reporting, and analytics. Help improve customer data points and run projects as necessary to ensure data integrity. What You'll Bring A passion for data, user experience, and automation. Strong customer service attitude, and ability to work independently and in a fast-paced environment. A team player who works well in a collaborative environment. Proficiency with SQL for data analysis and modelling. Experience with DBT is a plus. Advanced Gsheet and Gslides skills; Tableau reporting expertise, Basic Salesforce reporting skills. Reliability and attention to detail. Excellent written and communication skills. Ability to concisely articulate complex issues and solutions to different audiences. A team player who works well in a collaborative environment. 3-5 year of relevant business experience. Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.
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Operations Business Analyst
3 days ago
Washington, DC, United States Bellatrix HRM Inc Full timeAbout the job Operations Business Analyst Bellatrix-Latin for "Female Warrior" Owned and operated in a HUBZone, with over 25 years in the HR, Talent Acquisition and Government Contracting. Like the Bellatrix Star in the Orion Constellation, our Team Members are the Brilliance of the company, and are all shareholders, leading the company to success....
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Operations Business Analyst
5 days ago
Washington, DC, United States Bellatrix HRM Inc Full timeAbout the job Operations Business Analyst Bellatrix-Latin for "Female Warrior" Owned and operated in a HUBZone, with over 25 years in the HR, Talent Acquisition and Government Contracting. Like the Bellatrix Star in the Orion Constellation, our Team Members are the Brilliance of the company, and are all shareholders, leading the company to success....
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Senior Business Analyst
2 days ago
Washington, United States Chenega Professional Services Strategic Business Unit Full timeSummary Telework, however must reside in the Washington D.C. area for requisite onsite work. Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services company, is looking for a Senior Business Analyst to join our team of IT experts at one of our key...
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Senior Business Analyst
4 weeks ago
Washington, United States Chenega Professional Services Strategic Business Unit Full timeSummary Telework, however must reside in the Washington D.C. area for requisite onsite work. Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services’ company, is looking for a Senior Business Analyst to join our team of IT experts at one of our key...
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Senior Business Analyst
6 days ago
Washington, United States Chenega Professional Services Strategic Business Unit Full timeSummary Telework, however must reside in the Washington D.C. area for requisite onsite work. Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services company, is looking for a Senior Business Analyst to join our team of IT experts at one of our key...
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Business Analyst with Web Services experience
2 weeks ago
Washington, DC, United States AHU Technologies, Inc. Full timeReplies within 24 hours Role: Business Analyst Client : DC government Location : Washington, D.C. (remote) Job Description : The role will require you to do detailed analysis of the existing system functionality, business solution and business processes, conceptualization and experimenting with alternative business approaches, development and creation of...
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Business Analyst with Web Services experience
2 weeks ago
Washington, DC, United States AHU Technologies, Inc. Full timeReplies within 24 hours Role: Business Analyst Client : DC government Location : Washington, D.C. (remote) Job Description : The role will require you to do detailed analysis of the existing system functionality, business solution and business processes, conceptualization and experimenting with alternative business approaches, development and creation of...
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Washington, DC, United States AHU Technologies, Inc. Full timeRole: Business Analyst Client : DC government Location : Washington, D.C. (remote) Job Description : The role will require you to do detailed analysis of the existing system functionality, business solution and business processes, conceptualization and experimenting with alternative business approaches, development and creation of service-oriented components...
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Washington, DC, United States AHU Technologies, Inc. Full timeRole: Business Analyst Client : DC government Location : Washington, D.C. (remote) Job Description : The role will require you to do detailed analysis of the existing system functionality, business solution and business processes, conceptualization and experimenting with alternative business approaches, development and creation of service-oriented components...
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Business System Analyst with UI testing experience
17 hours ago
Washington, Washington, D.C., United States USM Full timeCompany Description USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best...
