Overnight Member Services Representative

1 week ago

Crosby, United States Planet Fitness Full time
Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Close shift for that business day by balancing out the cash drawer, generating daily reports, and double checking each days enteries.
  • Create a bank deposit for next day.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights) hours are 10pm to 6am
  • Must be able to occasionally lift up to 50 lbs.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Customer Service Representative

    1 week ago

    Crosby, Texas, United States Planet Fitness Full time

    Job OverviewThe Overnight Closer plays a vital role in providing an exceptional member experience at Planet Fitness. This individual will be responsible for ensuring the club is secure, clean, and ready for the next day's operations.

  • Financial Services Representative

    4 days ago

    Crosby, Minnesota, United States Edward Jones Full time

    At Edward Jones, we are dedicated to partnering for positive impact and improving the lives of our clients and colleagues. As a Financial Services Representative, you will play a critical role in helping us achieve this goal.As a key member of our team, you will work closely with financial advisors to deliver exceptional personalized service to our clients....

  • Patient Services Representative

    1 day ago

    Crosby, Minnesota, United States Cuyuna Regional Medical Center Full time

    Job SummaryWe are looking for a skilled Patient Services Representative to join our team at Cuyuna Regional Medical Center. This role involves providing exceptional customer service to our patients, while also ensuring that their medical needs are met.Key Responsibilities:Answer incoming phone calls and respond to patient inquiries.Accurately schedule...

  • Customer Service Team Member

    2 days ago

    Crosby, Texas, United States Walmart Full time

    Job OverviewWe are seeking highly motivated Meat/Produce Team Associates to join our team. As a key member of our store's Fresh department, you will be responsible for ensuring that our customers have an exceptional shopping experience.As a Meat/Produce Team Associate, your primary focus will be on maintaining the highest level of product quality, freshness,...

  • Customer Service Representative

    12 hours ago

    Crosby, Texas, United States Walmart Full time

    About the RoleThe Cart Attendant is a key member of our store team, responsible for ensuring that customers have a positive experience when visiting our stores. This includes maintaining the cleanliness and organization of the cart fleet, and providing exceptional customer service.What We OfferAs a Walmart associate, you will have access to a range of...

  • Customer Service Representative

    5 days ago

    Crosby, Texas, United States Walmart Full time

    Company Overview: As a Sales Associate at Walmart, you will be part of a dynamic team that drives sales growth and provides excellent customer service. Job Description: Your primary responsibility will be to assist customers in finding the products they need, answering their questions, and providing solutions to meet their shopping needs.Key...

  • Financial Representative Trainee

    4 weeks ago

    Crosby, United States Mutual of Omaha Full time

    Financial Representative Trainee (Sales) - Houston, TXLocation:TexasWork Type:Full Time RegularJob No:503429Categories:Sales, Early Career Programs, Financial Representative TraineeApplication Closes:Open Until FilledSHAREAre you driven, self-motivated, and eager to jumpstart your career in the financial services industry? We’re seeking passionate...

  • Sales Representative

    4 weeks ago

    Crosby, United States SET Environmental, Inc. Full time

    SET Rescue and Safety a Division of SET Environmental, Inc. with our safety-first attitude transforms us into a safety-minded culture that allows us to lead by example through training, knowledge, and experience. SET Rescue and Safety provides high angle and confined space rescue teams that will arrive onsite with the latest equipment designed for rope...

  • Customer Service Ambassador

    4 days ago

    Crosby, Texas, United States Family Dollar Full time

    About Us: Family Dollar is a leading retailer offering a wide range of products and services to meet the needs of our customers. As a Customer Service Representative at Family Dollar, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience for our customers.">Your Responsibilities: Greet and assist...

  • Customer Service Representative

    1 day ago

    Crosby, Texas, United States Goodwill Industries of Houston Part time

    Requirements:To succeed in this role, you should have excellent communication and interpersonal skills, be able to work well in a team environment, and possess basic math functions including addition, subtraction, multiplication, and division.Preferred Qualifications:Retail Experience: Previous retail sales experience is preferred.Reliable Transportation:...

  • Customer Service Associate

    2 days ago

    Crosby, Texas, United States Wal-Mart Stores , Inc. Full time

    At Walmart, we're looking for a Customer Service Associate to join our team. In this role, you'll play a major part in ensuring our customers have an excellent shopping experience. You'll be the first and last point of contact for many customers, making it essential to greet them with a smile and thank them for their business.The pace can be fast-paced,...

  • Customer Service Assistant

    5 days ago

    Crosby, Texas, United States Walmart Full time

    Role SummaryWe are seeking a highly motivated and detail-oriented individual to fill the position of Grocery Associate at our Walmart store. As a member of our team, you will play a key role in ensuring that our customers receive exceptional service and that our store operates efficiently and effectively.Key ResponsibilitiesProvide excellent customer service...

  • Customer Service Assistant

    5 days ago

    Crosby, Texas, United States Walmart Full time

    Role SummaryWe are seeking a highly motivated and detail-oriented individual to fill the position of Grocery Associate at our Walmart store. As a member of our team, you will play a key role in ensuring that our customers receive exceptional service and that our store operates efficiently and effectively.Key ResponsibilitiesProvide excellent customer service...

  • Sales Representative

    2 weeks ago

    Crosby, TX, United States SET Environmental, Inc. Full time

    SET Rescue and Safety a Division of SET Environmental, Inc. with our safety-first attitude transforms us into a safety-minded culture that allows us to lead by example through training, knowledge, and experience. SET Rescue and Safety provides high angle and confined space rescue teams that will arrive onsite with the latest equipment designed for rope...

  • Customer Experience Representative

    2 days ago

    Crosby, Texas, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCDomino's Pizza LLC is a leading provider of pizza delivery and carryout services.Job OverviewWe are seeking a Customer Service Rep to join our team at Domino's Pizza LLC. As a Customer Service Rep, you will play a key role in delivering exceptional customer service and ensuring that customers have a positive experience...

  • Retail Sales Representative

    4 days ago

    Crosby, Texas, United States Walmart Full time

    **About Walmart**We're a company that's always looking for ways to improve and innovate. As a Sales Associate, you'll play a key role in helping us achieve our goals.About the JobThis is an exciting opportunity to join our team as a Sales Associate. In this role, you'll be responsible for providing excellent customer service and ensuring that customers have...

  • Fresh Food Sales and Service Position

    5 days ago

    Crosby, Texas, United States Walmart Full time

    About Our TeamWe are committed to creating a positive and inclusive work environment where associates feel valued and supported. As a member of our team, you will be part of a diverse group of individuals who share a passion for delivering exceptional customer service and working collaboratively to achieve our goals.What We OfferA competitive hourly rate and...

  • Sales Floor Team Member

    3 days ago

    Crosby, Texas, United States Walmart Full time

    **Why Work at Walmart?**At Walmart, we're committed to creating a workplace that's inclusive and rewarding for everyone. As a Sales Associate, you'll have the opportunity to develop new skills and take on new challenges, all while earning a competitive hourly rate.About the RoleThis is a fantastic chance to join our General Merchandise team as a Sales...

  • Walmart Sales Floor Ambassador

    2 days ago

    Crosby, Texas, United States Wal-Mart Stores , Inc. Full time

    As a Walmart Sales Floor Ambassador, you'll be the face of our company, representing our values and mission to every customer who walks through our doors. With excellent communication skills, a warm smile, and a genuine interest in helping others, you'll create unforgettable shopping experiences that keep customers coming back.From assisting customers with...

  • BDC/ Call Center Representative

    3 weeks ago

    Crosby, TX, United States Chastang Enterprises Full time

    Do you enjoy helping people and have a passion for cars? Here's your chance to dive into a rewarding career in the automotive industry right here in Houston, Texas! Join our dynamic team at Chastang Ford and become our Call Center Representative, the vital first point of contact for online vehicle inquiries. At Chastang Ford, we understand that success...