Caf Barista Associate

4 months ago

Los Angeles, United States Downtown Women's Center Full time

Job Location Los Angeles, CA - Los Angeles, CA Education Level High School The Caf Barista Associate has a positive attitude and a drive to provide excellent customer service. The position is responsible for preparing and serving a variety of coffee and tea drinks and food. This position also assists in the daily operations of the caf including opening and closing duties and supporting inventory management. They will complying with health, safety, and hygiene guidelines and regulations. This position reports to the Social Enterprise Retail & Branding Manager. - Welcomes customers and provide prompt friendly service.

- Educates customers by presenting and explaining the coffee drink menu; answering questions.

- Prepares drinks by following prescribed recipes and preparation techniques.

- Generates revenues by providing excellent customer service and product knowledge.

- Protects equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance of caf.

- Maintains a safe and healthy work environment by following organization standards and health department regulations.

- Maintain operational consistencies that promote a clean, welcoming, organized, and safe store environment that meets health, safety, and sanitation regulations.

- Assist job-training participants in daily tasks through encouragement during your store shifts.

- Work with volunteers assigned to support the daily store operations.

- Other duties as necessary to meet the goals and mission of the center.

**Summary**

**Essential Functions**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Competencies**

- Customer Service Oriented

- Excellent Barista Skills

- Time Management Skills

- Flexible Work Schedule

- Team Player

- Reliability

- Problem Solver

- Able to stand and/or walk for an extended period of time

- Able to lift up to 35 pounds without physical limitations

**Supervisory Responsibility**

This position does not have supervisory responsibilities.

**Work Environment**

Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items. Responds proactively to prevent customer service situations if they arise. Reports all customer complaints to the Social Enterprises Retail Operations Manager. Accurately POS transactions in a friendly and courteous manner. Answers telephone in a friendly manner including, greeting customers giving directions to store location, and/or answering inquiries about the DWC. Provides feedback for customer questions regarding coffee blends, preparation, and product freshness. Sells and serves baked good and miscellaneous food items to the customers. Routinely cleans the bar area, floor, windows and grinders and takes trash out. Restocks all products on shelves when necessary. Reports potential safety hazards, employee accidents to the Social Enterprises Retail Operations Manager, communicating any operational inconsistencies. While maintaining an efficient, customer focus, friendly caf environment.

**Physical Demands**

* Frequently required to use hand finger motions, handle or feel objects, reach with hands and arms.

* Able to stand and/or walk for an extended period of time.

* Regularly required to lift and/or move items up to 30 pounds.

* Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.

* Regularly required to handle food and hot beverages.

**Position Type and Expected Hours of Work**

This is a Part-time position. 16-24 hours per week Monday Saturday. Applicant must be available to work a variety of hours which may include early mornings, evenings, weekends, and some holidays.

**Travel**

No travel is expected for this position.

**Work Remotely:**

No, must be on-site only

**Required Education and Experience**

* High school degree; or GED. Retail experience a plus

* Experience as a barista in the coffee service industry a plus

**Required Knowledge/Skills/Position Qualifications**

* Obtaining a food handlers certification within 30 days of employment

* Customer service and sales knowledge

* POS and cash handling knowledge

* Demonstrate excellent verbal and written skills

* Flexible and works well with a team

* Cultural humility

* Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.

* Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.

* Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.

* You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.

**Work Authorization/Security Clearance (if applicable)**

Tuberculosis testing clearance is required.

**Downtown Womens Center** provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, **Downtown Womens Center** complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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