Senior Technical Trainer, Continuous Improvement

1 month ago

Las Vegas, United States Light and Wonder, Inc. Full time
Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The Senior Technical Trainer for continuous improvement works closely with internal groups to ensure changes are properly communicated and implemented within field service. Manages and facilitates training for field service workflow software for service technicians and back-office departments as well as supports adoption and change management questions.

Responsibilities:
  • Partner with instructional designers to create engaging training programs that enhance retention and transfer.
  • Act as a liaison and represent the technical training team in new product reviews, builds, and approvals.
  • Lead live in-person training and web-based training sessions to internal clients.
  • Identifies opportunities for continuous process improvement within field service.
  • Assess service technician competency of workflow software,
  • Contributes to testing and development of workflow software.
  • Oversees change management communications pertaining to software enhancements and changes in process to field service.
  • Research and apply emerging technology and concepts to educational initiatives.
  • Ability to actively teach and support all training programs within the product lines via the above-mentioned delivery techniques, with minimal supervision.
  • Remains informed of new products and services.
Qualifications
  • Bachelor's degree in related field or equivalent experience.
  • 3+ years of experience of dedicated training, teaching, or related experience.
  • Experience with change management and continuous improvement methodology.
  • Lean Six Sigma a plus.
  • Casino operations and gaming experience a plus.
  • Valid gaming card and/or the ability to obtain required jurisdictional licenses.
  • Must be at least 21 years of age, as required by law.


Light & Wonder and its affiliates (collectively, "L&W") are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

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