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Service Desk Technician

4 weeks ago

Franklin, United States QinetiQ US Full time

Service Desk Technician QinetiQ is seeking a highly motivated Service Desk Technician with strong system administration, PC technician and problem-solving skills to serve as a key member of our IT team providing support in the following areas: Responsibilities Provide rapid on site support to our executive/C-level management team on site in the Franklin office. Respond to on site outages and emergencies and escalate to appropriate infrastructure team members as necessary. Provide remote support to employees working off site (remote, satellite offices, etc.). Accurately document and track all work within ServiceNow ticketing system. Provide first-line support and troubleshoot conference room technology, Windows-based workstations, LAN/WAN IP networks, digital & VoIP telephony systems, applications, and others as needed. Actively create knowledge-base articles and contribute to employee self-help and internal IT documentation libraries. Required Qualifications 3-5 years' experience as a Service Desk Technician Naturally curious and assertive problem solver, identifies a problem, creates a plan, and executes the plan successfully. Experience supporting users in a cloud/hybrid Microsoft 365 environment. Proficiency administering and troubleshooting Windows clients. Strong interpersonal skills to effectively communicate and convey technical information to executive/C-level management suite. Experience supporting and troubleshooting a wide range of conference room technology and software. Pay Transparency The salary range for this role is $78,600 - $91,350 USD. The salary range provided is a good faith estimate representative of all experience levels. QinetiQ US considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Company EEO Statement Accessibility/Accommodation: If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information. QinetiQ US is an Equal Opportunity employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.