Virtual Personal Banker

4 weeks ago

Harlingen, United States First National Bank Texas Full time

* Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency
* Must display ability to toggle between multiple applications while assisting customers in the various channels
* Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.
* Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact
* Cross-sell bank services and products
* Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task
* Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels
* Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures
* Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures
* Establish and maintain solid working relationships with all levels, departments, and locations within FCBI
* Consistently meets critical deadlines and other performance targets or requirements
* Must be available to work all weekdays and holidays, within Bank operating hours
* Perform other tasks requested by supervisors as they relate to the bank and its functions

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds

FCBI is an equal opportunity employer.Requirements* At least 18 years of age
* High School Diploma or equivalent required
* 6-12 months of banking or call center experience (preferably in a customer service capacity)
* Proven professional writing ability
* Ability to type 30-45 wpm
* Working knowledge of Microsoft Office including Excel and Word
* Excellent oral, written, phone etiquette and interpersonal communication skills
* Superior customer service (internal and external) with a compassionate customer service mindset
* Flexible, open-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment
* Demonstrate good judgment, analytical and problem solving skills when making decisions
* Detail oriented and ability to multi-task and manage multiple projects and difficult situations or individuals, all simultaneously while consistently meeting deadlines
* Regular and punctual attendance is a must
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
* Must be authorized to work in the United States

  • Virtual Personal Banker

    5 months ago

    Harlingen, United States First National Bank Texas Full time

    * Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency * Must display ability to toggle between multiple applications while assisting customers in the various channels * Handle customer service issues via direct interface with the...

  • Virtual Personal Banker

    4 weeks ago

    Harlingen, TX, United States First National Bank Texas Full time

    * Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency* Must display ability to toggle between multiple applications while assisting customers in the various channels* Handle customer service issues via direct interface with the...

  • Virtual Banker

    4 weeks ago

    harlingen, United States First National Bank Texas Full time

    * Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency* Must display ability to toggle between multiple applications while assisting customers in the various channels* Handle customer service issues via direct interface with the...

  • Bilingual Virtual Banker

    3 months ago

    Harlingen, United States First National Bank Texas Full time

    * Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency* Must display ability to toggle between multiple applications while assisting customers in the various channels* Handle customer service issues via direct interface with the...

  • Customer Service Representative

    4 weeks ago

    Harlingen, Texas, United States First National Bank Texas Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Virtual Banker to join our team. As a Virtual Banker, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.Key ResponsibilitiesProvide daily support to customers via phone, email, live chat, and secure...

  • Merchandising Specialist

    2 weeks ago

    Harlingen, Texas, United States Keurig Dr Pepper Inc. Full time

    About the RoleThe Merchandiser is responsible for providing high-quality merchandising support for Keurig Dr Pepper brands to retail stores within an assigned territory.Key ResponsibilitiesStock and display products on shelves/coolers at large accounts within a set territory.Report directly to assigned stores for scheduled shifts and may be required to cover...

  • Family Service Worker

    4 weeks ago

    Harlingen, United States Nino's LLC Full time

    MINIMUM QUALIFICATIONS: Must be at least 18 years of age Must have no criminal record or criminal charges pending Must have a valid driver's license and reliable transportation with liability insurance Must be able to speak, read and write English Must have or be willing to obtain First Aide/CPR certification Must have a clear TB and physical examination...

  • Family Service Coordinator

    2 weeks ago

    Harlingen, Texas, United States Nino's LLC Full time

    Job SummaryWe are seeking a highly motivated and dedicated Family Service Worker to join our team at Nino's LLC. As a Family Service Worker, you will play a critical role in supporting the needs of families and children in our community.Key ResponsibilitiesConduct outreach and recruitment efforts to inform families of the Head Start/Early Head Start Program...

  • Family Support Specialist

    2 weeks ago

    Harlingen, Texas, United States Nino's LLC Full time

    Job Title: Family Support SpecialistAt Nino's LLC, we are seeking a highly motivated and compassionate Family Support Specialist to join our team. As a key member of our social services team, you will play a vital role in supporting families and promoting the well-being of children in our community.Responsibilities:Conduct outreach and recruitment efforts to...

  • Account Executive

    2 months ago

    Harlingen, Texas, United States Guardant Health Full time

    Job DescriptionThis is an exciting opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive. As a key member of the team, you will work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening.The...

  • Account Executive

    2 months ago

    Harlingen, Texas, United States Guardant Health Full time

    Job DescriptionThis is an exciting opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work closely with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening.The field-based Account Executive - Screening is...