Customer Service Representative

2 weeks ago


Bensalem, United States Pennsylvania Staffing Full time

Customer Service Representative Happy New Year We have an immediate need for a customer service representative for a contract engagement running 3-4 months with a possible extension. This position is 100% on site. In this role you will provide prompt and accurate sales and technical support to dealers, sales representatives, and consumers, maintaining positive relationships and supporting company brands. Key Responsibilities: Manage orders, inventory allocation, and EDI website functions for assigned territories. Serve as primary contact for customer inquiries, ensuring satisfaction and resolving product-related issues. Maintain backorders, review dealer reports, and maximize sales through effective inventory management. Communicate with internal departments to ensure timely fulfillment, shipping, and payment processing. Coordinate special shipping arrangements and issue return authorizations as needed. Handle warranty eligibility, credits, and customer correspondence for defective or mis-shipped merchandise. Stay current on product updates and specification changes. Support sales events, maintain dealer discount structures, and archive product information. Perform other duties as assigned. Qualifications: Associate degree preferred. Previous experience in customer service or sales preferred. Proficient in ERP systems and Microsoft Word/Excel. Excellent written and verbal communication skills. For immediate consideration please call Christine at 215-244-1551, or send your resume to Christine.MacMahon@RobertHalf.com. Requirements: Call Center Customer Service, Customer Service, Order Entry, Answering Inbound Calls, Inbound Outbound Calls



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