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Operations Specialist
3 months ago
Job DescriptionHilltop Securities is looking to hire an Operations Analyst to support the Margin/Cashiering department in our Dallas office. The Operations group is a collection of sub-departments which is responsible for everything after an account is opened or a trade occurs. The Operations group's responsibilities include opening customer accounts, account maintenance, receiving and delivering money and securities to customers, and many more. The Margin/Cashiering department is responsible for the oversight and processing of margined accounts as well cash accounts. This area reviews and approves request for wires, checks and ACH transactions. Margin/Cashiering handles a wide variety of transaction processing request for retail and institutional customers, including movements between accounts, reviewing securities that can be margined, FINRA 4210 oversight, collection of funds that are due, fee processing and customer service to brokers and back-office staff.ResponsibilitiesUnder moderate to close supervision, performs routine or basic functions according to department and industry guidelines.Perform daily, the review and resolution of calls and money due.Review and approve any disbursement request received from an office.Consistently review and process email requests and Service Center cases at a high volume. Communicate with offices on open items that need to be addressed and resolved.File extensions with FINRA for items that violate Reg T.Track daily all reports that are created, charge offs, and other regulatory reports as well as management reports.Consistently finish daily tasks and regular assigned responsibilities.Assist with special projects assigned by supervisor or manager.Work with team members, assist with questions, task, projects, planning and brainstorming.QualificationsHigh school diploma or equivalent with 1 plus year previous office/clerical experience.Knowledge of basic security industry terminology and financial markets a plus.Strong Customer focused with effective interpersonal and communication skills.Ability to learn quickly and retain information while demonstrating solid decision-making abilities.Organizational and computer skills including knowledge of Microsoft Excel, Word and Outlook preferred.Strong attention to detail.Effective time management and problem-solving skills.Ability to work neatly and accurately while exercising judgment, logic, integrity and initiative.Able to work additional hours and/or flexible shift assignments when needed.College degree preferred.Required to obtain FINRA SIE and Series 7 license, within first year of employment.The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.About UsAt HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking and related financial services that help our clients achieve their definition of success. As a subsidiary of HilltopHoldings, which also encompasses PlainsCapital Bank, and PrimeLending, we have the financial strength and stability that has withstood the test of time. Our nationwide presence in 400 locations across 44 states provides our associates with extensive opportunities to grow their careers in a diverse organization that truly values relationship capital above all else.About the TeamThe Operations department's work is vital to the functionality and success of HilltopSecurities. The department provides back-office support and service for the entire firm. With well over 100 employees ranging from specialists to senior managers, each individual plays a specific role in the overarching operation of the company. Operations' areas of focus include clearance, settlement, unit investment trusts, government and mortgage-backed securities, money market instruments, and OTC derivates. Our Operations professionals also manage transactions between mutual funds and insurance carriers and their respective investors. As a part of Operations, you are expected to provide high quality customer service, doing your best to make sure our clients succeed, and keeping their best interests as your highest priority. We value all of our team members, and your commitment to our firm will have a significant impact on the way we operate. We encourage all Operations employees to obtain FINRA licenses and support them in this endeavor. We also provide additional professional development resources to help advance our team members' careers. In the Operations department, you will be surrounded by people who are passionate about HilltopSecurities and upholding our reputation as a leading municipal investment bank.
