Customer Service Representative

4 weeks ago

Jamestown, United States Farm Credit Full time

AddThis Sharing Buttons Customer Service Representative FULL_TIME Organization 58401 US Location City Jamestown Posted Date February 24, 2022 Closing Date March 15, 2022 **MAJOR RESPONSIBILITIES**

* Provide efficient, accurate, and timely credit delivery and service. Process loan applications and renewals, issue receipts and disbursements, maintain accurate, up-to-date loan files, may close loans and input data. Monitor branch delinquencies. Input and monitor the fee tracking process and other financial service products and services.

* Present a professional and welcoming image of AgCountry to customers, office visitors, and callers. Responsibilities may include opening/closing the office, answering the telephone, maintaining the reception area, office mail, etc.

* Develop and maintain positive customer relationships. Ensure timely, thorough, and responsive service that exceeds customer expectations.

* Establish and continue open communication with customers to enable identification of needs and expectations. Represent AgCountry as a provider of a broad range of financial services and refer to appropriate team members for follow-up.

* Provide administrative and technical support to the AgCountry financial services department which includes scheduling appointments, preparing files for appointments, maintaining customer files, keying and printing of forms/reports and scanning and proofing of insurance documents.

* Obtain a firm grasp of AgCountrys Customer Relationship Management System.

* Enhance overall branch operations through efficient administrative support.

* Provide regional support for other offices.

**REQUIRED KNOWLEDGE & EXPERIENCE**

* Associates degree or related business experience.

* 1 to 3 years of administrative experience in a lending environment or equivalent preferred.

* Proven customer service skills and ability to communicate effectively with customers and co-workers.

* Ability to utilize office machines, computer technology and a wide variety of software, including word processing, spreadsheet, and database applications.

* Strong organizational skills and solid oral and written communication skills.

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