Cashier/Barista - Hyatt Regency Houston Galleria - Urban Star

7 months ago

Houston, United States Hyatt Regency Houston Galleria Full time

Job Summary:

The Cashier is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to multi task.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must routinely meet deadlines.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Employees must at all times be attentive friendly helpful and courteous to all guests managers and fellow employees.
  • Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
  • Collect money and/or credit cards from guests and servers and make correct change.
  • Operate the approved credit card machine.
  • Prepare cashier report at end of shift.
  • Pay out servers' and service attendants' tips if applicable.
  • Greet and seat guests at appropriate tables in a timely manner.
  • Perform opening and closing duties according to established side-work checklist
  • Be attentive of guests' needs and assist in providing a pleasant dining experience.
  • Properly take reservations for all outlets.
  • Have a thorough knowledge of menus and current specials in all applicable outlets.
  • Answer the phone according to standards.
  • Communicate effectively and courteously over the telephone.
  • Take a room service order according to hotel standards.
  • Assist servers and host/hostess in the serving of guests as needed.
  • Ensure quality control of menus with regard to cleanliness and appearance.
  • Attend meetings/training as required by management.
  • Perform other duties as requested by management.
Property Details:

Located next to the Houston Galleria in Uptown Houston, Hyatt Regency Houston/Galleria is steps from the citys most fashionable shopping, dining, and entertainment. 325 luxurious rooms featuring modern dcor & amenities, stunning city views, luxurious bathrooms, a mini-fridge, coffee maker, complimentary WiFi internet, and 55 HDTVs. Select rooms include Regency Club Lounge access. The Hyatt Regency Houston/Galleria makes staying fit while traveling easier than ever. Designed for the modern traveler on the run, our 24/7 StayFit Gym provides everything guests need for a total body workout. We have free weights for some muscle building, or go for a spirited run on the treadmill. Our state-of-the-art equipment also includes an elliptical cross trainer and recumbent cycle.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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