Customer Service Representative

1 week ago

Medford, United States SRG Government Services Full time
Customer Service Representative
Location: Medford, OR
Industry: Healthcare
Salary: $18-21
Schedule: Mon-Fri, 8am-5pm
Employment Type: Direct Hire

Essential Job Duties and Responsibilities

  • Assists with updating respiratory grid
  • Clears previous day's route and checks all paperwork for accuracy and completeness
  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Completes SOPs/CMNs and documents on tracking log
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  • Maintains referral log
  • Monitors office supplies
  • Prepares deposit for location on a weekly basis
  • Prepares invoices for next day routes
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  • Provides service for all retail/walk-in equipment requests
  • Provides technical assistance to customers
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Works with outside agencies to resolve customer issues
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Performs other duties as assigned

Qualifications:
Employment is contingent on
  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
  • High school diploma or GED equivalent, required
Preferred Education and/or Experience
  • Experience with medical equipment, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred
Skills and Competencies
  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team
Machines, Equipment and Technical Abilities
  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
  • Lift and carry office equipment at times
  • Requires lifting (minimum of 35 pounds) and transporting of patient equipment
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork

EOE/ADA

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