Maywood, IL

3 weeks ago


Maywood, United States The Leaders Lab Full time

Thanks for your interest in The Service Supervisor position at Cintas. To help you qualify if this is the best fit for you, please watch the attached videos, review the job description, and if it makes sense for you: upload your resume and we will be in touch shortly with next steps. If you have any questions after reviewing just let us know.

Videos (Please watch in order):

Introduction (1 minute)

Cintas Overview & Culture (4 minutes)

Cintas Stock & Financial Performance (3 minutes)

Service Supervisor/Route Manager Position (5 Minutes)

Interview Preparation (5 minutes)

The Leaders Lab Podcast:

We would love for you to follow and leave us a review.

FYI: The 7/12/22 episode is with Cintas GM Jake Resser. He talks about his experiences and the culture at Cintas.

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Job Description:

As a Service Supervisor, you will manage the customer facing Sales Service (SSR's) team. The Sales Service team are account managers that also provide delivery of the different products and services to the customer base; Your responsibilities also include hiring, training, developing and evaluating the Sales Service team to assure Cintas customers receive the highest level of customer service and quality in the most efficient manner. As a Service Supervisor you will support and lead the team through coaching and spending time on route with each individual SSR. Leading the team will be a collective effort alongside the Service Manager who you will report directly to.

This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance.

Work schedule is Monday-Friday (no nights. weekends or holidays). There may be 2 shift options for this role (we're waiting on confirmation); 5:30AM-3PM and 7:30AM-5PM. You will spend Monday & Friday in the office administratively on Training, Group Calls, On-Boarding and conducting interviews and Tues-Thurs in the field with your team.



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