Project Manager

3 weeks ago


Seattle, United States Apex Systems Full time

Project Coordinator II

Contract: 11 months

Location: Seattle (onsite 3 days per week)

This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.

Primary Objectives

Provide members with a personalized creative experience

Work intimately with members and coordinate the entire lifecycle of their projects

Provide stellar customer satisfaction at all times

Partnering with Publishing teams to ensure that members enrolled in the proper service package

Working internally with other departments to ensure that a quality product is delivered in a timely manner

Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur

Meeting all performance and quality metrics

Initiating process improvement projects within the department and driving them through to completion

Basic Qualifications

Associates Degree

2+ years customer service experience

Experience working with high-volume processes

Working knowledge of Microsoft Office Applications

Ability to work weekends and overtime as required

Preferred Qualifications

Bachelor's degree preferred

Aptitude to quickly learn new systems and software

Ability to multi-task & prioritize, with strong organizational and follow-up skills

Excellent oral and written communication skills

What theyll be doing:

  • Generate derived demand, and track accuracy with Network fabric owners.
  • Partner with supply chain horizon to finalize vendor allocation decisions to ensure supply availability across 52 week planning horizon.
  • Support weekly ordering and inventory management to support rack landings per specified Network requirements and SLA.
  • Own continuous monitoring, root cause analysis, implementation of corrective actions via process and automation improvements.
  • Identify and track cost savings opportunity.


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