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Customer Service Representative

2 months ago

Belcamp, United States PeopleShare Inc Full time

Are you passionate about delivering exceptional customer service and ensuring smooth operations? Join our dynamic team as a Customer Service Representative, where you'll play a crucial role in managing the Sales Order process, driving customer satisfaction, and supporting our company's revenue stream.

If you thrive in a fast-paced environment and enjoy collaborating across various departments to resolve issues and enhance customer experiences, we want to hear from you. Apply now and be a key player in our customer service excellence

Customer Service Representative Job Details:

  • Schedule: Monday-Friday, 8am-4:30pm, start and end times may shift an hour
  • Pay Rate: $20-24/hr
Customer Service Representative Job Description:

Position responsible for the Sales Order Management process, customer satisfaction and support, and supporting the revenue stream of Company, Working in a customer service team of 3-4 people, interfacing with 2 plants, 3 offices and one warehouse comprising 3 shipping locations.Daily interaction with Shipping, Accounting, Sales, Production, Regulatory, QC and other Company departments.

Customer Service Representative Job Requirements:
  • Order management will include a group of customers within one or multiple markets, segmented by market,geographic region, sales rep or assignment based on management direction.
  • Responsible for approximately 2,000+ orders per year, receiving and acknowledging all orders within 24-hours of receipt.
  • Consistently execute responsibilities including order entry, order acknowledgement, labels, shipping details, updating customer on order status, sample entry, pick tickets, retrieving orders from production area when required for editing and vacation coverage of team members as designated by Manager.
  • Easily maintains customer master (account) information
  • Monitors orders for on-time delivery or renegotiates delivery dates with guidance from production and/or shipping departments.
  • Resolve crisis situations during hours of operation while not jeopardizing the customer relationships.
  • Ability to enter and close complaints in each company's specific complaint system.
Customer Service Representative Qualification
    • High School Diploma or GED.Bachelor's degree is a plus but not required.
    • 1-3 years of e of relevant customer service experience.Service in other company functions considered.
    • Proficient in Microsoft applications: Word, Excel and Power Point.
    • Strong problem solving, communication and organization skills.
    • Customer Order processing in an enterprise system (i.e. P21)


PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

IND23
Requirements:Job Type:PermanentPost Date:08/23/2024