Sr. Engineer, IGA Operations

3 weeks ago


El Segundo, United States Saviynt Full time

Please note this role is a hybrid position 3 days a week at one of our offices.

Office locations: Atlanta, Georgia & El Segundo, California.

WHAT YOU WILL BE DOING

    • Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
    • Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
    • Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
    • Identify, debug and troubleshoot break fix issues and take it to a resolution
    • Respond and resolve issues within agreed service levels
    • Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
WHAT YOU BRING
    • Strong Domain knowledge in Identity and Access Management (IAM)
    • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
    • Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
    • Database : Extensive experience in database operations & SQL
    • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
    • Basic knowledge of operating systems such as Linux, Unix & windows
    • Prior experience integrating with any SSO providers
    • Experience working with global Customers and strong customer focus
    • Excellent written and verbal communication skills
    • Keywords: Cloud, Java, Scripting, Linux, SQL
    • Minimum 5 years experience in implementing various IGA solutions

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