Sr. Engineer, IGA Operations
3 weeks ago
Please note this role is a hybrid position 3 days a week at one of our offices.
Office locations: Atlanta, Georgia & El Segundo, California.
WHAT YOU WILL BE DOING
- Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
- Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Respond and resolve issues within agreed service levels
- Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
- Strong Domain knowledge in Identity and Access Management (IAM)
- Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
- Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
- Database : Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Basic knowledge of operating systems such as Linux, Unix & windows
- Prior experience integrating with any SSO providers
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Keywords: Cloud, Java, Scripting, Linux, SQL
- Minimum 5 years experience in implementing various IGA solutions
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