Sr Systems Analyst

2 weeks ago

Columbus, United States Safelite Group, Inc. Full time
Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

What you will do
  • Responsible for elicitation, analysis, and documentation of business requirements.
  • Documents current business processes and models to define requirements and/or gaps.
  • Partner with the Product Manager/Owner to understand upcoming work based on product backlog and roadmap and break down projects into epics and user stories.
  • Evaluates the impact of potential software and process changes on business processes.
  • Specifies functional and technical solutions, performs configuration, and implements enhancements and projects.
  • Develops configuration workbook and obtains approval from product manager and/or business owners.
  • Leads Koerber WMS deployments at new facilities.
  • Customize and configure Korber WMS using SQL, Advantage Architect, and Page Editor.
  • Understands product and technology roadmaps and articulates the team's immediate and near-term priorities.
  • Collaborates with technical leaders to design integrations, eliminate tech debt, and improve or modernize the technical architecture of the WMS application.
  • Designs test cases that ensure that implemented solutions function while minimizing disruptions to business operations.
  • Trains and mentors other team members to develop their Koerber technical skills.
  • Supports and trains QA team members responsible for testing Korber WMS.
  • Monitors Korber WMS application and database performance and implements improvements.
  • Investigate production incidents by querying the databases, reviewing log files, inspecting JSON/XML messages, etc.
  • Identifies and fixes the root cause of recurring incidents.
  • Creates ad hoc reports and dashboards using application data and other sources to provide visibility to the health of the Koerber application.
  • Provides relevant application and system logs to Koerber to assist in resolving more complex issues.
  • Ensures Korber releases are tested and implemented.
  • Sets documentation standards, reviewing and providing feedback to other team members.
  • Conducts system demonstrations and training sessions for users and IT analysts.
  • Escalates issues to the Vendor, overseeing their work to ensure quality and adherence to SLAs.
Education Qualifications
  • Bachelor's degree in Information Systems, Computer Science, Engineering or equivalent work experience.
Experience Qualifications
  • General understanding of Supply Chain concepts and warehouse operations.
  • 4+ years of experience with a top tier WMS application, preferably Koerber.
  • 4+ years of experience with Jira and Confluence.
  • 4+ years of experience explaining complex technology concepts/decisions to both technical and non-technical audiences.
  • 4+ years of experience using SQL and other tools to query databases.
  • 1+ years of experience with Postman or equivalent tool to review JSON/XML payloads.
Skills and Abilities
  • Strong verbal communication and technical writing skills (High proficiency)
  • Capability to collaborate with cross functional teams (High proficiency)
  • Self-led and able to seek out answers to questions by leveraging relationships and documentation; ability to ask questions to gather information and clarify requirements (High proficiency)
  • Knowledge to identify opportunities for change and the ability to convey the need for change (High proficiency)
  • Ability to handle ambiguous requirements and can conform to shifting priorities, demands and timelines (High proficiency)
  • Organized, ability to break down complex projects (epics) into smaller, incremental, INVEST deliverables (user stories) (High proficiency)
  • Self-paced, and works at appropriate speed to support their team (High proficiency)
  • Ability to deliver consistent high-quality results while working in a dynamic and fast-paced environment (High proficiency)
  • Strategic attitude with an aptitude to condense complex concepts (High proficiency)
  • Understanding of system context diagrams and conceptual architecture diagrams (High proficiency)
  • Understanding of Advantage Architect, Page Editor, and other Koerber development tools (High Proficiency)

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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