Receptionist - The Residence at Boylston Place

2 months ago

Chestnut Hill, United States LCB Senior Living, LLC Full time
Job Details

Job Location
The Residence at Boylston Place - Chestnut Hill, MA

Description

Essential Functions, Duties and Responsibilities:
  • Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
  • As an associate you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
  • Perform all duties and responsibilities with a positive attitude.
  • Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
  • Greet guests and visitors in a professional and courteous manner and directs them accordingly.
  • File correspondence.
  • Sort mail.
  • Record and type guest meal charges.
  • Maintain and file resident safety sheets.
  • Type correspondence as needed.
  • Coordinate front desk activities.
  • Maintain the front desk in a neat and orderly manner.
  • Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
  • Attend required in-service training sessions and orientations.
  • Respond to residents needs in a courteous manner.
  • Update the communication log book on a regular basis.
  • Maintain community brochures and stock.
Qualifications

Job Qualifications:
  • Knowledge, Skills and Abilities:
    • Must have knowledge of basic telephone reception systems and techniques.
    • The ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner.
    • The ability to respond calmly to emergency situations is essential.
    • The ability to communicate in English both orally and in writing is essential.
    • Focused and dedicated to provide excellent customer service
    • The ability to handle emergency situations calmly and completely is essential.
  • Education: A high school diploma or GED is preferred.
  • Experience: Requires six months to one-year prior reception experience in an office environment. Typing or word processing experience is preferred.
  • Physical Demands:
    • Finger and hand dexterity to handle and manipulate instruments and equipment.
    • Visual and auditory acuity.
    • Must be able to lift a minimum of fifteen (15) lbs. and be able to carry objects.
    • Must be able to push and pull carts, and continuously walk, sit and stand.
    • Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
    • Must use good body mechanics.
    • Must be able to type and use a computer.

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