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Customer Service Representative

1 month ago

Asheville, North Carolina, United States RATP Dev USA Full time

RATP Dev USA - Your future. Our destination.
Mission

Our Customer services representative are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.

Profile

Requirements for a Customer Services Representative

  • available nights and weekends
  • ONSITE Position
    • Minimum of two (2) years of general work experience, including driving experience and customer service experience.
    • Must be a minimum of 18 years of age.
    • Must have been a licensed driver for at least two (2) years.
    • Ability to work under time constraints and deadlines
    • Problem-solving and analytical abilities
    • Good computer skills
    • A Valid Drivers License
    • No criminal convictions or DWI, DUI, assault, or possession
Responsibilities of a Customer Services Representative
  • Collaborates with routing specialists and schedulers to optimize routes
  • Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
  • Discuss with the client availability to review online reservations
  • Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
  • Initiate all outbound calls to the city connect and access
  • Troubleshoot and resolve potential pick-up problems before they result in service issues
  • Ensure service on missed pick-ups by coordinating driver movement in the field
  • Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
  • Other duties assigned by the operation staff
Education Requirement

High school diploma or GED

Benefits of a Dispatcher
  • Vacation
  • Sick time
  • Life & Accident Insurance
  • Medical, Dental, and Vision Insurance
  • Wellness Program
  • Retirement savings plan (401 K)
We are an equal opportunity employer and welcome diversity to our teams.

A message from the Assistant General Manager

We are delighted you have joined our staff of transit professionals. We are committed to providing excellent professional management and consulting services to our public transportation clients. Asheville Transit Management leadership team is dedicated to creating a challenging work environment in which you will be given opportunities to grow and develop to your full potential through training, guidance, and support. We count on our employees to assist in making Asheville Transit Management the most outstanding public transportation management and advisory services provider in the country. Welcome aboard.

Lashawn Abraham

Assitant General Manager