Customer Support Services Team Member
3 weeks ago
ELM Utility Services, with over 1000 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering an excellent compensation and a comprehensive benefits package.
Main Responsibilities:
•Taking Customer Service and Driver's Hotline calls
•Scheduling appointments for meter inspections
•Enter and dispatch damages and emergency call outs
•Review after hours call log
•Audit to ensure accurate billing defined per contract
•Meet weekly/monthly invoicing deadlines
•Assist in damage report compilation and submission
•Respond to questions and requests from damage representatives and field personnel
•Provide support for other departments as needed
•Other duties as assigned
Minimum Education/Experience:
- High school diploma or equivalent education
- Previous Customer Support Services/Invoicing experience
Competencies:
- Attention to detail & a customer service mindset required
- Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
- Exhibit polite and professional communications
- Problem solving/analytical
- Self-starter
- Dependable
- Good time management
- Adaptable
- Be a team player
Pay & Benefits:
- Hourly DOE
- Medical, Dental, Vision, FSA/HSA, and Life Insurance
To apply for this position, please send cover letter and resume to CSSManager@elmutility.com.
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