Member Service Representative

4 weeks ago

Englewood, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans

  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

  • Counsel current and prospective members about Navy Federals products and services

  • Ensure cash and other negotiable instruments are handled properly

  • Identify opportunities to cross service products and increase product penetration

  • Perform platform banking functions

  • Assist level I team members

  • Understand and comply with federal and other regulations relating to financial products and services

  • May assist with Branch Office vault opening, closing and balancing procedures

  • May serve as a Branch Office and/or ATM vault custodian

  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment

  • Working knowledge of savings and checking products, accounts and services

  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

  • Effective active listening skills to accurately respond to inquiries and account requests

  • Effective organizational, planning and time management skills

  • Effective research, analytical, and problem solving skills

  • Effective skill building effective relationships through rapport, trust, diplomacy and tact

  • Effective skill exercising initiative and using good judgment to make sound decisions

  • Effective skill maintaining composure in a high production and changing environment

  • Effective skill navigating multiple screens and PC applications and adapting to new technologies

  • Effective skill performing mathematical calculations and working accurately with numbers

  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution

  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 10860 East Briarwood Avenue, Centennial, CO 80112

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things youre passionate about—whats important to you is important to us. Were looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And were looking for team members who are passionate about our mission—making a difference in military members and their families lives. Together, we can make it happen. Dont take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18344

  • Member Services Representative

    2 weeks ago

    Englewood, United States Clean Energy Credit Union Full time

    Job DescriptionJob DescriptionClean Energy Credit Union is passionate about promoting clean energy to protect our environment and improve our economy. Our focus is on providing clean energy loans that reduce the cost of living for members while also decreasing their environmental footprint. We envision a world where everyone can participate in the clean...

  • Member Services Representative

    2 weeks ago

    Englewood, United States Clean Energy Credit Union Full time

    Job DescriptionJob DescriptionClean Energy Credit Union is passionate about promoting clean energy to protect our environment and improve our economy. Our focus is on providing clean energy loans that reduce the cost of living for members while also decreasing their environmental footprint. We envision a world where everyone can participate in the clean...

  • Customer Service Representative

    3 weeks ago

    Englewood, United States RANR Management Full time

    Job DescriptionJob DescriptionAt RANR, we base our success on our ability to identify consumer needs and adapt service strategies to assist them. Our clients are continuously improving the technology in their products, and it is up to us to listen to our local market and work together to provide the best communication solutions. Customer Service...

  • Customer Service Representative

    3 days ago

    Englewood, United States Chad Carlisle - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Chad Carlisle State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your...

  • Customer Service Representative

    2 weeks ago

    Englewood, United States Fix Network Full time

    Our Customer Service Representative opportunity in Denver (Englewood) has a salary range from $18 to $20 an hour based on experienceYou will needBilingual English/Spanish preferred but not required State issued Driver's license and clean driving record Physical Requirements: Sitting/computer use for extended periods of time For over 75 years Speedy Glass has...

  • Verizon Customer Service Representative

    2 weeks ago

    Englewood, United States Paideia Management Full time

    Job DescriptionJob DescriptionOur Verizon Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Verizon Customer Service Representative will receive two weeks of hands-on training to...

  • Customer Service

    3 weeks ago

    Englewood, United States RANR Management Full time

    Job DescriptionJob DescriptionRANR Management is looking to expand into four more U.S. markets in the next quarter. We attribute our successes and growth to two ideals. The first is our innovative marketing and sales strategies, which not only boost market share but also bring more quality customers to our clients than any other revenue outlet. The second is...

  • Member Services

    2 months ago

    Englewood, United States YMCA of Greater Dayton Full time

    Description Member Services Kleptz YMCA Englewood, OH Part Time Non-Exempt $10.45-$12.54/Hour *Afternoon and Evening hours Thursday, Friday and Sundays* Position Summary: Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk. At the YMCA, We are welcoming: we are open to all. We are a place where you...

  • Member Services

    3 weeks ago

    Englewood, United States YMCA of Greater Dayton Full time

    Description Member Services Kleptz YMCA Englewood, OH Part Time Non-Exempt $10.45-$12.54/Hour *Friday Evenings. Saturday and Sunday availability needed.* Position Summary: Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk. At the YMCA, We are welcoming: we are open to all. We are a place where you...

  • Client Service Representative

    1 week ago

    Englewood, United States RANR Management Full time

    Job DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Representative at RANR Management Group Inc. In this role, you'll have the chance to build a strong foundation...

  • Marketing Representative

    2 weeks ago

    Englewood, United States Shani Sorensen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Marketing Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...

  • Marketing Representative

    3 weeks ago

    Englewood, United States Shani Sorensen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Marketing Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...

  • Customer Service

    2 weeks ago

    Englewood, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Greenwood Village location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a...

  • Customer Service

    2 weeks ago

    Englewood, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Greenwood Village location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a...

  • Account Representative

    3 weeks ago

    Englewood, United States Shani Sorensen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Customer Service Representative

    2 weeks ago

    Englewood, United States Groove Toyota Scion Full time

    **Customer Service Representative** at Groove Toyota 5460 S. Broadway, Englewood, CO 80113 Groove Toyota is hiring a highly driven, results-oriented Customer Service Representative to join our growing service department team in Englewood, CO!! **** Competitive Pay, Fun, Work/Hard Play Environment, and Opportunity for Growth!! **** **What We Offer:** * A...

  • Customer Service Representative

    1 week ago

    Englewood, United States Groove Toyota Scion Full time

    **Customer Service Representative** at Groove Toyota 5460 S. Broadway, Englewood, CO 80113 Groove Toyota is hiring a highly driven, results-oriented Customer Service Representative to join our growing service department team in Englewood, CO!! **** Competitive Pay, Fun, Work/Hard Play Environment, and Opportunity for Growth!! **** **What We Offer:** * A...

  • Account Representative

    3 weeks ago

    Englewood, United States Rick Hayes - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As an Office Representative with Rick Haye State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career...

  • Customer Service Representative

    2 weeks ago

    Englewood, Colorado, United States Circle K Full time

    Store : 2010 W Evans Ave, Englewood, Colorado 80110Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Service Representative

    2 weeks ago

    Englewood, Colorado, United States Circle K Full time

    Store : 2010 W Evans Ave, Englewood, Colorado 80110Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...