DME Customer Service Associate

1 month ago

Alsip, United States Doubek Medical Group Full time
Doubek Medical Supply is a local, independently owned medical equipment provider offering a full range of respiratory equipment and accessories for the homecare patient to aid in a better quality of living. We are currently seeking a full-time Durable Medical Equipment (DME) Customer Service Associate to join our team in Alsip, IL.

The DME Customer Service Associate will ensure that new and current client relationships are nurtured while effectively, correctly and efficiently receiving and processing incoming orders. They will primarily work in the DME division of Doubek Medical Supply and will have the opportunity to learn the various types of medical health equipment we provide.

Service Associate Responsibilities:
  • Answer incoming phone calls and monitor inbound fax work list to receive incoming orders from clients and referral sources in a timely and courteous manner.
  • Enter New Clients into company database for assigned product groups. Also, call New Clients to take orders and verify information for assigned product groups.
  • Enter, print, fax, & log CMNs into the database for assigned product groups.
  • Procure all documentation as it pertains to clients & insurance requirements. Also, process orders as received for assigned area and set-up auto-replenishment templates as applicable.
  • Verify insurance for clients as applicable Medicare, Medicaid (i.e., Public Aid, IHFS), BC/BS, and Private Insurance.
  • Address clients' and referral sources' complaints, concerns, problems and requests. Follow-up on the procuring of required patient file documentation in a timely manner.
  • Log all client complaints in the Complaint section of the patient notes in the company computer database.
Alternate Assignments (as assigned):
  • Receive, process and maintain facility orders and delivery orders.
  • Schedule and perform CPAP set-ups, fittings, and stocking fittings.
  • Scan and index files into the scanning database as needed.
  • Set up and/or process automatically generated orders.
Requirements:
  • High school graduate or equivalent.
  • Professional, positive demeanor with excellent customer service skills a must.
  • Willingness to learn a new skill set.
  • Strong attention to detail and ability to follow up.
  • Must be able to demonstrate basic computer skills.
  • Must be able to work alternating Saturdays.

Doubek Medical Supply (DMS) is a durable medical equipment supplier specializing in the delivery of medical supplies and equipment to patients' homes. Located in the southwest suburb of Alsip, IL, roughly 20 miles (40 minutes) from downtown Chicago, we are a 3rd generation, family-owned company that has been serving the medical needs of the greater Chicagoland area for over half a century.

At Doubek Medical Supply, we pride ourselves on our reputation for providing exceptional service and patient care. Our fun and friendly work environment, along with our highly-experienced staff, are key components to delivering great service to our clients and referrals.

In addition to competitive wages, DMS offers a wide array of benefits, including health insurance, 401(k) Profit Sharing Plan, Group Term Life Insurance, Paid Time Off, and Paid Holidays to name a few. Doubek Medical Supply is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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