Fulfillment, Installation and Training
4 weeks ago
Position:
- Highly motivated, reliable and detail oriented individual to fulfill, install, train and then support our products and services including payment processing service, software and hardware along with Accounting software and payroll
- Configure credit card terminals, POS Systems, PC's, tablets and mobile phones
- Discover and implement new systems strategies and procedures
- Use IP Phones and general administrative tasks
- The willingness and ability to research and learn
- Advanced internal and remote IT support
- Compliance and security management
- Compensation geared towards long term employment
- Permanent, full time, hourly position with bonuses
- Coordinate new and existing accounts between Financial Institutions, Processors, Inside/Outside Sales Team and Partners
- Proof application submissions
- Oversee merchant account and other service application processing
- Discover and Implement new systems strategies and procedures
- Create Invoices in QuickBooks and Synchronize Accounts between ACT, BigCommerce and Customer Files
- Sales support and general administrative tasks
- Facilitate Solutions for Technical Support needsonsite and at customer locations
Responsibilities:
- Proven technical support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of needs
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Experience with PC's running MS Windows 10
- Experience with POS Systems, terminals and/or payment gateways a plus
- Experience with TDES, EMV, PCI and NFC a plus
- Installation of POS and Accounting/ERP Systems, hardware and software over the phone or at customer location.
- Payments industry experience a plus
Qualifications:
- Bachelors degree or higher
- Experience with Word, Excel, Outlook and MS Teams
- Computer savvy
- Experience with ACT and/or QuickBooks or other related CRM's or accounting software a plus
- Payments, Accounting, IT or other technical industry experience
- Excellent Communication and Organizational skills
- Multi-Tasker and Quick Learner
- 45 WPM or more without looking at keyboard
Compensation:
Hourly wage DOE - Please apply ONLY if your salary requirements fall within the range being offered Serious, qualified, long-term applicants only please.
YOU MUST VIEW WWW.COMMERCETECH.COM AND UNDERSTAND WHAT WE DO BEFORE APPLY
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