Customer Service Account Specialist II JPMorgan Chase
1 month ago
Job Highlights
Title
Customer Service Account Specialist II
Type
Full Time
Experience
2 Years
Function
Account Service
Location
San Antonio, TX, United States
Company
JPMorgan Chase
Company Profile
JPMorgan Chase
is one of the oldest financial institutions. It offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients.
Job Profile
The company is searching for a
Customer Service Account Specialist II
who will
take approximately 80-120 inbound calls a day from checking and savings account customers .
Be able to make an impact on the business.
Education Level
High School Diploma or GED
(required)
Work Experience
A minimum of 2 years of customer interaction or customer support experience
is required, either by phone or face-to-face.
A minimum of 1 year of computer experience is required, utilizing multiple computer applications in a Windows-based environment.
Duties/Responsibilities
Abides by all applicable regulatory and departmental practices and procedures
Communicates with customers in a metrics-driven environment
Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Takes ownership of each customer interaction while treating them with respect and responding with empathy
Works both independently and in a team environment
Works in a call center environment that requires 100% phone-based customer interaction
Skills/Knowledge/Abilities
Ability to multitask using a computer and simultaneously provide customer support.
Comfortable in a fast-paced, consistently changing environment.
Previous experience working in the Hospitality, Restaurant, or Retail industry.
Passion for helping people by solving problems, presenting, and explaining solutions.
Work Environment
Candidates must be willing and able to work schedules during our operating hours ,
which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
Attend training as scheduled. Training hours may not coincide with your regularly scheduled hours.
Benefits/Perks
The company offers benefits that include comprehensive healthcare coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.
Employer’s Statement
JPMorgan Chase is an Equal Opportunity Employer. The company considers all qualified applicant regardless of their race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
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