Customer Service Representative
2 months ago
Customer Service Representative - Beyond Road (entry level / experienced level professional)
Michelin is hiring
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THE OPPORTUNITY
Michelin is hiring We have an immediate opening for a Customer Account Specialist who will be responsible for managing the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and customer requests. Michelin's purpose is to support everyone's right to move freely to find their better way forward. Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need great candidates who can help us provide an excellent, meaningful customer experience. If respect for people, teamwork, and trust are some values you live by you should consider joining us, the Worldwide leader in Tires.
This opportunity is at our North American Beyond Road office Corporate Headquarters in Charlotte, North Carolina. Charlotte, NC offers vibrant arts' scene, a diverse culinary landscape and proximity to several booming industries. The city's mild climate allows for outdoor activities year-round, and its Southern charm creates a welcoming community. With a mix of urban amenities and natural appeal, Charlotte provides a high quality of life for residents. We are driven to be the employer of choice for people looking for a career with respect and purpose. Come join our team
OVERVIEW
Beyond Road and Road Free means servicing customers who work and play on surfaces that are not a standard road. We look for opportunities to free ourselves from the road: to produce enhanced tires, tracks and track systems meant for the off-the-road business.
Beyond Road manufactures and distribute a variety of products to serve the unique niche needs of today's off the road mobility market. We focus on five industries, which represent our Business Units: Construction, Defense, Material Handling, Agriculture, Power sports. We make pneumatic, radial, and solid tires, tracks, track conversion systems, and OEM undercarriages and wheels. We also keep our customer's fleets moving through mobile on-site services.
WHAT YOU WILL DO
- Handle order tracking, monitor delivery execution, and keep the customer informed.
- Collect and facilitate all customer requests (physical, value, and quality)
- Manage the short-term product forecast requirements and alert relevant partners of variations.
- Monitor and steer order execution to plan any non-automated orders, ensure stock availability, and optimize order delivery to meet the customer requirements.
- Leverage critical thinking to solve problems proactively and provide continuous improvement to our operations.
- Partner with the customer and internal business partners to collect payment for orders and keep our accounts receivable healthy.
WHAT YOU WILL BRING
- 2-4 years degree or equivalent experience
- Previous customer service, accounts receivable, supply chain, or logistics experience is a plus.
- Knowledge of Salesforce and SAP is a bonus.
- Excellent communication skills (written, verbal, presentation) with proven ability to build meaningful relationships with a servant leadership mentality.
- Ability to discern varying priorities to make quick, good decisions to better serve our customers.
- Effective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate/reduce the risk of the problem happening again.
- Proven analytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts.
- Willingness to work in a hybrid, in-office schedule.
- Regular shift schedule 8AM-5PM EST. Occasionally shifts may rotate to cover West Coast time zone.
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Inspire Motion for Life: Apply Today
As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries-from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.
MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we've been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.
Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.
Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.
Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.
This position is not available for immigration sponsorship.
Get in the driver's seat and be on your way to a meaningful professional journey
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