Bartender

4 weeks ago

Charlotte, United States Rally Pickleball Full time

JOB TITLE: Bartender

REPORTS DIRECTLY TO: Venue Management

About Us.

Rally Entertainment is a leisure and entertainment company focused on cultivating connection through pickleball, exceptional food and drink, and competitive socializing experiences. We offer a modern twist on pickleball with innovative technology designed to keep players engaged, entertained, and excited to come back for more.

Starting with our flagship venue in Charlotte's Lower South End, Rally is reinventing recreation, and we're looking for enthusiastic, hospitality-oriented individuals to join our front of house team.

The Position.

At Rally, we pride ourselves in serving up exceptional libations with best-in-class service, led by our bartending team. Our Bartenders mix and serve alcoholic and non-alcoholic beverages and ensure a memorable guest experience at Rally. Bartenders must have knowledge of spirits, beer, and wine, and must demonstrate the art of mixology: recognizing that it's the combination of the "show" and the drink itself that brings guests back. Teamwork, multitasking, enthusiasm, elevated cocktail knowledge, and the ability to create "Magic Moments" are critical components of this job.

What You'll Do:

  • Greet guests with a warm and sincere smile
  • Prepare and serve beverages to guests according to Rally's beverage recipes
  • Stock/restock appropriate bar areas with alcohol, glassware, ice, and supplies.
  • Effectively service a full bar top, cocktail station, and venue orders.
  • Ensure overall guest experience exceeds expectations and anticipate guests needs
  • Follow all steps of service.
  • Understand and follow food allergy procedures and special orders/restrictions
  • Comply with all safety and sanitation guidelines and procedures.
  • Get along with others and be a team player.
  • Successfully complete alcohol awareness training.
  • Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Employee Handbook.
To Be Successful in This Role, You'll:
  • Be passionate about exceeding guest expectations and delivering "surprise and delight" moments
  • Have excellent communication and interpersonal skills
  • Thrive in a fast-paced environment where you must think on your feet
  • Demonstrate integrity, respect for others, and an appreciation for diversity
  • Possess a thorough working knowledge of POS register systems
  • Stop at nothing to ensure a memorable guest experience
  • Successfully complete alcohol awareness training.
  • Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Ability to stand and walk for an entire shift and move safely through all venue areas, which may include stairs, uneven or slick surfaces
  • Work in a confined, crowded space of variable noise and temperature levels.
While experience and hard skills are important, cultural fit is critical. We expect all members of our team to embrace the values that set Rally apart from our peers. This means you demonstrate:

  1. PROACTIVE EMPATHY. We seek to understand those around us, find shared connections, and respond with compassion and care.
  1. FIRE IN THE BELLY. Not literally. This just means you're a go-getter who is fueled by passion, creativity, and grit.
  1. LONG-TERM THINKING. We seek to build long-term relationships with our people and our community, and we recognize that this takes time, consistency, and discipline. We don't take short cuts. We do the right thing, even when no one is looking.
  1. ASK BOLD QUESTIONS. We are curious and we seek to continuously grow, as individuals and as a company. We encourage ideas and innovation at all levels of the organization, and believe the best idea wins, no matter where it comes from.
  1. MAGIC MOMENTS. We strive to deliver daily Magic Moments through exceptional service, authentic interactions, and the desire to surprise and delight each and every one of our guests.


Compensation Package Includes:
  • Hourly pay plus tips
  • Venue perks including meal and pickleball discounts
  • Fitness and wellness benefits
  • Discounts on apparel and merch

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