Vice President Customer Service

1 week ago

Madison, United States Wisconsin Staffing Full time

Vice President - Customer Service At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Vice President - Customer Service is responsible for leading the operations of the contact centers across multiple functions, including Consumer Contact Center Sales and Support, Customer Repair, Financial Services, Customer Retention, and Consumer Order Coordination. This role requires a thorough understanding of business goals to drive strategic initiatives and practical solutions that contribute to long-term success in a results-oriented environment. Additionally, the role works closely with business partners to lead and develop a customer support strategy that enhances the overall customer experience. This collaboration ensures alignment with other functional areas to enhance customer satisfaction, retention, and operational efficiency. The position will oversee the creation and execution of policies, procedures, and performance metrics to ensure excellence in customer service and support. A key focus is continuous improvement, ensuring optimal customer satisfaction, and the role is accountable for implementing effective scheduling practices that align capacity with demand, anticipating fluctuations to maintain high service levels. The role also involves managing staffing levels and identifying opportunities for efficiency and cost-effective customer support solutions. Develop and implement strategies for Consumer Contact Center Sales and Support, Customer Repair, Financial Services, Customer Retention, and Consumer Order Coordination to enhance customer satisfaction and operational efficiency. Monitor and analyze performance metrics across all customer contact functions, ensuring alignment with organizational goals and continuous improvement. Partner with other departments to lead and develop a customer support strategy that enhances the overall customer experience and aligns customer contact strategies and initiatives with overall business objectives. Establish and enforce policies and procedures for customer contact operations. Employment at TDS is subject to post-offer, pre-employment drug testing. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.

  • Vice President Customer Service

    5 days ago

    Madison, United States Wisconsin Staffing Full time

    Vice President - Customer ServiceAt TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?The...

  • Vice President

    2 weeks ago

    Madison, United States TDS Telecommunications LLC Full time

    OverviewAt TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?The Vice President –...

  • Vice President

    1 week ago

    Madison, United States TDS Telecommunications Full time

    Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting?edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Vice President Customer...

  • Vice President Consumer Sales

    4 days ago

    Madison, United States Wisconsin Staffing Full time

    Vice President - Consumer SalesAt TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?The...

  • Senior Vice President Sales

    1 week ago

    Madison, United States Wisconsin Staffing Full time

    Senior Vice President - SalesTDS Telecom is undergoing a significant transformation, building a foundation for long-term success through a culture of customer focus, service excellence, and sustained, profitable revenue growth. This evolution includes strategic capital allocation, accelerated growth initiatives, development of a high-performing leadership...

  • Vice President

    2 weeks ago

    Madison, United States TDS Telecommunications LLC Full time

    1 day ago Be among the first 25 applicants Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready...

  • Vice President

    2 weeks ago

    Madison, United States TDS Telecommunications LLC Full time

    1 day ago Be among the first 25 applicants Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready...

  • Vice President Of Finance

    2 weeks ago

    Madison, United States Silverman Consulting Full time

    Position Overview Silverman Consulting is partnering with one of the nations leading die cast manufacturers supplying automotive and non?automotive alike for a Vice President of Finance. The company places tremendous significance on employing individuals with strong integrity and character that provide solutions to the challenges of a company in transition...

  • Vice President Of Finance

    2 weeks ago

    Madison, United States Silverman Consulting Full time

    Position Overview Silverman Consulting is partnering with one of the nation’s leading die cast manufacturers supplying automotive and non‑automotive alike for a Vice President of Finance. The company places tremendous significance on employing individuals with strong integrity and character that provide solutions to the challenges of a company in...

  • Vice President Of Finance

    1 week ago

    Madison, United States Silverman Consulting Full time

    Position Overview Silverman Consulting is partnering with one of the nations leading die cast manufacturers supplying automotive and non?automotive alike for a Vice President of Finance. The company places tremendous significance on employing individuals with strong integrity and character that provide solutions to the challenges of a company in transition...