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Customer Care Rep
4 months ago
Job Description
Customer Care Rep - Bilingual
The Role
Our Bilingual Customer Care Rep ensures when a customer calls, they are directed quickly to right person to help them. As the voice of Foley Equipment, you will work from a brand-new facility with state-of-the-art ergonomic sit/stand work stations and world class IT systems and support.
What You Will Do in This Role:
Provide superior customer service over the phone to our customers
Handle inbound customer calls during our Customer Care Center hours of operation: 7am - 5:30pm, Monday - Friday
Support a culture of recognition by administering company employee recognition program
Gain exposure to multiple business functions through miscellaneous projects
Travel is required for training and/or to assist at other locations
Our Ideal Candidate:
Bilingual in Spanish and English required
Strong customer service focus
Able to effectively and politely communicate positively and professionally with customers, employees, and coworkers
Adapt to change and comfortable in a fast-paced work environment
Interact with coworkers in a cooperative, team-oriented environment
Strong computer skills and the ability to learn to effectively use company software with training
What Will Put You Ahead:
Previous experience handling large call volumes in a call center environment
Industry knowledge and experience
What We Can Offer You:
Competitive pay to recognize your valuable contribution
401(k) with matching
Full insurance benefits
Health insurance benefits starting day one of employment for full-time employees
Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
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