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Front Desk Clerk

1 month ago

Pebble Beach, United States Pebble Beach Full time

The Front Desk Clerk is responsible for making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and responding to inquiries. The Front Desk Clerk should strive to demonstrate world class service in all interactions. The Front Desk Clerk should comply with all Pebble Beach Company safety and health policies and procedures. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: The Front Desk Clerk serves as our guests' first point of contact and manages all aspects of their accommodation. Front Desk Clerk responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. The Front Desk Clerk supports all departments, guests, outside vendors and employees within the company through their daily tasks. The Front Desk Clerk proactively provides our guests with personal service and attention that exceeds their expectations. The Front Desk Clerk ensures that the company's Mission Statement and Vision Statement are continuously met. Absolutely Required Skills: Facilitate guest check-in and check-out by providing efficient and accurate service. Answer telephones, providing information about room rates, packages and various resort amenities. Comply with all Pebble Beach Company safety and health policies and procedures. Desired Skills: Obtain comprehensive understanding of the daily operations of the hotel while still maintaining a high level of world class service to all patrons. Develop strong interpersonal skills in task delegation and communication. Responsible for managing the customer experience, educating and upselling guests on products and services. Why work for Pebble Beach Company: Competitive Pay: $16.50/hour plus service charges. Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. Play our world-famous golf courses Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.