Client Relationship Manager III

Overview Client Relationship Manager III (CRMIII) As a Client Relationship Manager III (CRM III) at JMARK, youll go beyond account managementyoull serve as a trusted technology consultant. This role requires deep understanding of IT environments and the ability to build out solutions that drive client success and align with JMARKs Optimized Solution Stack (JOSS). Youll lead Quarterly Business Reviews (QBRs), manage agreement renewals, and translate business needs into technology strategies and architectures that deliver measurable value. Youll engage with executives and decision makers to guide them through technology lifecycle planning, budget proposals, and adoption of solutions that strengthen both their business and their partnership with JMARK. This position is ideal for someone who combines technical acumen with strong relationship-building skills and demonstrates the potential to influence and lead at a higher level in the future. JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second., JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage. With a focus on proactive strategies, exceptional customer experience, and business value, JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success. At the heart of JMARKs philosophy are our core values: Honesty honoring commitments and building trust Passion loving what we do and where we do it Teamwork working together to prevent problems and create solutions Excellence exceeding expectations through initiative and follow-through Accountability doing what we say we will do Fun celebrating success and enjoying the journey For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future-ready technology solutions. Responsibilities Demonstrate expert knowledge of JMARKs Optimized Solution Stack (JOSS) and ensure alignment across client environments. Assess client technology needs and architect solutions in collaboration with JMARKs Solutions Architects and Service Teams. Effectively communicate scopes of work and technical requirements to both technical and non-technical audiences. Act as a strategic advisor, guiding clients toward 100% JOSS compliance and long-term technology health. Build and maintain consultative, trust-based relationships with clients. Lead Quarterly Business Reviews (QBRs) with executives and decision makers, capturing goals and aligning them with strategic technology roadmaps. Drive agreement renewals, ensuring client retention and strong revenue outcomes. Partner fluidly with internal teamsincluding Business Development, Service, Projects, and Engineeringto deliver seamless client experiences. Navigate challenging conversations around budgets, priorities, and outcomes with professionalism and persuasiveness. Professional Growth & Development Stay current on industry trends, vendor certifications, and emerging solutions. Participate in ongoing training, including mastery of the Sandler Selling System, to refine consultative sales and relationship skills. Strengthen leadership competencies such as strategic thinking, influence, and conflict management to support future growth opportunities. Qualifications Experience: Minimum 5+ years in client relationship management, account management, or technical consulting, preferably in complex IT environments. Technology Expertise: Proven ability to assess client environments, design solutions, and collaborate on architecture that drives strategic outcomes. Communication: Exceptional written, verbal, and presentation skills; adept at engaging with C-level executives and technical stakeholders. Professional Traits: Self-motivated, highly accountable, detail-oriented, and passionate about helping clients succeed. Collaboration: Works independently and within cross-functional teams with ease. Leadership Potential: Demonstrates influence, negotiation, and decision-making skills that indicate readiness for expanded responsibilities. Other Requirements: Valid drivers license, reliable transportation, and the ability to travel as required. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: IT Services and IT Consulting #J-18808-Ljbffr