Claims & Risk Manager - MGA

3 weeks ago

Overland Park, United States Virtus LLC Full time

A winner of Best Places to Work in Insurance seven years in a row, Virtus is looking for innovative individuals to join our fast-paced, rapidly growing team headquartered in Overland Park, Kansas. Virtus is a next generation insurance consulting firm that focuses on middle market clients in a variety of lines of coverage. With locations in Kansas City, Memphis, Chicago, Ft. Collins, St. Louis, Dallas, and Austin, our team has a national scope and with a sophisticated client base that thrives on new ideas and our consultative approach. We're shaking up a tired insurance industry and creating something better: an experience that empowers our people to evolve, take smart risks, and face the future boldly.

Habitat Specialty is a Managing General Agent (MGA) that is wholly owned by Virtus, LLC that specializes in the property management and real estate market. We operate as a Lloyd's of London Coverholder in the surplus lines market, committed to providing tailored insurance solutions that meet the unique needs of our clientele.

Position Overview:

We are seeking an experienced leader to join us as a Claims & Risk Manager for our MGA. This position will manage a claims adjuster, while also adjusting Commercial Real Estate Property claims and liability claims. This person will work closely with the Lead Underwriter and VP of Operations to streamline claim operations, policies and procedures. The MGA partners with Llyod's of London for its policy placement and this position ensures that we handle the claims in accordance with their guidelines. The Manager will oversee the monthly claims bordereaux, vendor contract negotiations, and negotiate our claim handling fees. This position will strategize with the team to move the Claims Operations forward.

The Ideal Candidate:

•Lives the Virtus Core Values - brings their A game and a great attitude each day.

•Is motivated by achieving results that are aligned with Virtus' company goals (and they're big) through idea generation, quick decision making and relationship building.

•Has a leadership style that focuses on the big picture and solving problems, all while motivating and engaging others in an enthusiastic way.

•Will roll up their sleeves to get things done - we are a small company and must all do our part to support our growth.

•Enjoys working in a fast paced, empowered, entrepreneurial environment of innovation and creativity.

The Experience You Will Bring:

•Manage overall claim process for core property and casualty claims and coverage.

•Adjust Commercial Property and liability claims Including litigated files.

•Drive the claim strategy and risk programs for the MGA group.

•Participate in establishing/defining short- and long- term goals and plans for the work group.

•Provide ongoing coaching, technical expertise, and direction to colleagues and support a culture of teamwork, commitment, productivity and superior quality.

•Assess and determine the appropriate technology for the claim platform.

•Tracks, analyzes and manages high volumes of claims data for the MGA operation.

•Monitor quality assurance program and conduct monthly call reviews with team members. Identify trends and provide appropriate direction.

•Communicate with all claim stakeholders, including claimants, brokers, internal underwriting and client success team, carriers/syndicates, etc.

•Resolve claims fairly and timely abiding by all regulatory (DOI) mandates.

•Prepare reports by collecting, analyzing, and summarizing information.

•Manage monthly claims bordereaux report, Including tracking claims handling fees

•Maintain all necessary claim licensing.

•Ensure legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.

•Assist with the completion of ad hoc projects as needed to assist in the continued growth of our Habitat Specialty team.

•Other duties as assigned by the team and leadership.

Education and Experience:

•7+ years Insurance Claims, Litigation and Coverage experience.

•5+ years prior agency/brokerage/carrier level property and casualty insurance experience is required.

•Proven leadership experience/development of teams.

•Position requires direct communication with clients; therefore, strong written, oral and presentation communication skills, with a commitment to impeccable client service are required; ability to adjust easily to working well with a variety of workstyles.

•Proven analytical and problem-solving skills.

•Outstanding organizational skills and attention to detail.

•Great, positive attitude and the ability to work independently under pressure.

•Ability to complete quality work and solve Insured/claimant Issues without constant supervision and Involvement of others.

•Must have familiarity and good working knowledge of various Microsoft software applications (Excel), Agency Management Systems, and the ability to learn new software systems.

•Ability to be flexible, adaptable, and work in a team environment that is constantly evolving.

•Proven capability to lead projects.

•Ability to negotiate and utilize conflict management skills.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close and distance vision.

Travel:

Approximately 10%, dependent on client and team needs.

Why Virtus?

Virtus has a strong culture anchored by our Core Values: Better Tomorrow, Fearless Pursuit and One Virtus. This creates an environment of teamwork, excellence, and continuous improvement. Employees and their families enjoy great benefits including health/401(k)/dental/vision and unlimited PTO, among other progressive perks.

Virtus is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees- so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds, and identities. Please get in touch if you'd like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the recruitment process. If you want to work for a company where who you are is valued and respected, we'd love to hear from you.

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