Guest Room Attendant

4 weeks ago


Houston, United States Pearl Real Estate Full time
Job description

Guest Room Attendant - The Westin Houston Medical Center

Job Description

A Pearl Guest Room Attendant reports directly to the Executive Housekeeping Leader and is responsible for fostering the Pearl culture within Pearl Hospitality's housekeeping department. A Pearl Guest Room Attendant must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm, and compassion that challenge each person to unlock their own potential.

The Guest Room Attendant is responsible for the successful organization, cleanliness and appearance of the hotel guest rooms and public spaces. The Guest Room Stylist must ensure that they are providing exceptional customer satisfaction by continually training on the Pearl touch points of the hotel and ensuring their focus on our Pearl touch points at all times. The Housekeeping department must be executed at the highest level of professionalism and courtesy. The Guest Room Attendant must drive results through proper cleaning that meets or beats Pearl and brand standards. The Guest Room Attendant must ensure that our associates and customers are treated with the utmost respect at all times since they are the key to our success.

Key Responsibilities:

•Guest Satisfaction

•Colleague Satisfaction

•Quality of Product

•Quality of Service

•Timely Service

•Cost Management

•Health & Safety

•Training Certification

•Quality Assurance

•Asset maintenance and upkeeping

•Legal and regulatory compliance

•Pearls' and Brand compliance

•Lost & Found

•Respond promptly to requests from guests and other departments.

•Fill cart/bag with supplies and transport cart to assigned area.

•Replace guest amenities and supplies in rooms, replace dirty linens and terry with clean items, make beds and fold terry and clean bathrooms with the highest level of excellence.

•Remove trash, dirty linen, and room service items.

•Check that all appliances/amenities that are present in the room are in working order.

•Dust, polish, and remove marks from walls and furnishings with a detailed eye.

•Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallways)

Job Type: Full-time

Benefits:
  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • 8 hour shift
  • Day shift
Ability to commute/relocate:
  • Houston, TX 77030: Reliably commute or planning to relocate before starting work (Required)
Experience:
  • Cleaning: 1 year (Required)


Work Location: In person
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