Field Engineer

3 weeks ago


Groton, United States CareerBuilder Full time

JobsRUs.com
is seeking to hire a Field Engineer for our client in Groton, CT
Benefits Available
Weekly Pay
$35.00 0/Hour
Shift Timings:8:00AM to 5:00PM
Description:
Job Responsibilities:

Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products
Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Job Description:

1-3 year computer support experience, basic hardware and software skills
Good work ethic, good organizational skills
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
This is a journeyman position for the typical desk side support technician
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

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