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Senior Project Manager

4 months ago

Rolling Meadows, United States Gallagher Full time

About Us:

Buck, a Gallagher company, opens doors to a world of boundless opportunity and innovation. As part of our integrated team, you'll immerse yourself in the exciting journey of serving HR departments and trustees across diverse industries. Together, we'll build pathways to a brighter future for clients worldwide, harnessing the power of collective brilliance and shaping careers that ignite passions.

We believe that every candidate brings something special to the table, including you So, even if you feel that youre close but not an exact match, we encourage you to apply.

Responsibilities:
Specializes in providing in person assistance to employee end users through technical expertise for hardware issues, management, and upgrades.
Maintains and troubleshoots a range of user problems including PC hardware/software/LAN and voice network.
Diagnoses problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems.
Acquires, installs, and upgrades PC components and software and planning for/responding to service outages and other problems.
Trains users on use of new technology and software. A Supervisor of Support level employees. May include supervising offshore resources and/or contract resources.
Responsibilities typically include:
Setting day-to-day operational objectives and KPIs for team. Defining technical requirements Managing quality issues Handling routine problems, escalating when necessary Ensuring IT Compliance policies and procedures are understood and followed.

Qualifications:
Required:
Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience.
Preferred:
Program/portfolio mgmt Project mgmt Communication and stakeholder mgmt Change planning, implementation, and mgmt Capacity mgmt and prioritization Vendor Mgmt Business/insurance acumen SCRUM, Agile, or similar PM methodology

Compensation and Benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.