Desktop Support Technician
3 weeks ago
Responsibilities:
- Serve as the primary contact for in-office staff regarding all technical queries and issues.
- Work closely with remote help desk personnel to resolve issues for remote users and ensure a seamless support experience.
- Resolve problems with software applications and operating systems, particularly within a Microsoft-based environment.
- Document all technical inquiries, interactions, and steps taken to resolve issues in the help desk system.
- Escalate complex issues to higher-level technical teams when necessary.
- Maintain and update user documentation for software applications and business processes.
- Conduct hardware and software inventory audits and manage procurement of IT supplies.
- Support the setup, configuration, and maintenance of PCs, mobile devices, and other tech equipment.
Qualifications:
- The successful candidate will possess business operations experience and skills, leadership expertise, analytical and critical thinking skills, and attention to detail.
- Must have a strong personal drive to deliver industry-leading Customer support, and thrive in a fast-paced, high-energy environment with a proactive focus.
- Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
- High school diploma required; CompTIA A+ & required; Microsoft Certifications preferred; Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Minimum 2 years of experience in technical support, specifically within a help desk environment.
- Strong troubleshooting skills across both Mac and Windows platforms.
- Proficiency with Microsoft Office applications, particularly Outlook, SharePoint, and OneDrive, Team, as well as Adobe products.
- Excellent communication and interpersonal skills to interact effectively with both non-technical staff and IT professionals.
- Ability to prioritize tasks in a fast-paced environment and work collaboratively with a geographically dispersed team.
- A commitment to delivering exceptional customer service and proactive problem-solving.
- We succeed when our clients succeed. Our success is measured in the achievement of our clients' objectives, satisfaction, and trust.
- Integrity - We will not compromise our individual or corporate integrity for any reason
- Respect - We celebrate the intrinsic value of each person and embrace diverse perspectives
- Teamwork - Collective efforts provide extraordinary results
- Balance - A consistently productive team balances family, faith, community, and self
- Leadership - Continued success relies on our ability to attract and motivate leaders of character
***We do not work with 3rd party staffing agencies***
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