Desktop Support Technician

3 weeks ago


Dallas, United States SRS Real Estate Full time
Job Summary: The Level 1 Desktop Support Technician serves as the first line of support for our in-office personnel, addressing issues related to hardware, software, and network systems. This role is crucial for maintaining the productivity and efficiency of our office operations. The ideal candidate will be skilled in both Mac and Windows environments and proficient in troubleshooting a variety of software including Zoom, Adobe, Outlook, SharePoint, and OneDrive.

Responsibilities:
  • Serve as the primary contact for in-office staff regarding all technical queries and issues.
  • Work closely with remote help desk personnel to resolve issues for remote users and ensure a seamless support experience.
  • Resolve problems with software applications and operating systems, particularly within a Microsoft-based environment.
  • Document all technical inquiries, interactions, and steps taken to resolve issues in the help desk system.
  • Escalate complex issues to higher-level technical teams when necessary.
  • Maintain and update user documentation for software applications and business processes.
  • Conduct hardware and software inventory audits and manage procurement of IT supplies.
  • Support the setup, configuration, and maintenance of PCs, mobile devices, and other tech equipment.
Requirements

Qualifications:
  • The successful candidate will possess business operations experience and skills, leadership expertise, analytical and critical thinking skills, and attention to detail.
  • Must have a strong personal drive to deliver industry-leading Customer support, and thrive in a fast-paced, high-energy environment with a proactive focus.
  • Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
  • High school diploma required; CompTIA A+ & required; Microsoft Certifications preferred; Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Minimum 2 years of experience in technical support, specifically within a help desk environment.
  • Strong troubleshooting skills across both Mac and Windows platforms.
  • Proficiency with Microsoft Office applications, particularly Outlook, SharePoint, and OneDrive, Team, as well as Adobe products.
  • Excellent communication and interpersonal skills to interact effectively with both non-technical staff and IT professionals.
  • Ability to prioritize tasks in a fast-paced environment and work collaboratively with a geographically dispersed team.
  • A commitment to delivering exceptional customer service and proactive problem-solving.
WHAT WE BELIEVE
  • We succeed when our clients succeed. Our success is measured in the achievement of our clients' objectives, satisfaction, and trust.
  • Integrity - We will not compromise our individual or corporate integrity for any reason
  • Respect - We celebrate the intrinsic value of each person and embrace diverse perspectives
  • Teamwork - Collective efforts provide extraordinary results
  • Balance - A consistently productive team balances family, faith, community, and self
  • Leadership - Continued success relies on our ability to attract and motivate leaders of character

***We do not work with 3rd party staffing agencies***

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