Event Manager

3 weeks ago

Greenville, United States Marriott Greenville Full time

Essential Job Functions

Perform duties associated with business development. Develop and follow a targeted action plan and update plan on a monthly basis.Develop, pursue and follow-through with business leads. Create clients by providing prospects with complete and accurate information on hotel. Determine client needs and possible objections; provide persuasive arguments to close the sale.Negotiate rates to maximize revenues. Develop positive working relationships with existing clients by anticipating needs and acting promptly to rectify any problems. Practice effective revenue/yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation. Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule. Have a comprehensive understanding of the property and its offerings. Maintain accurate and proper handling/records of catering and reservations books. Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction. Directs associates in preparing banquet and convention rooms and erecting displays and exhibits. Inspects rooms and displays for conformance to needs and desires of group. Arranges publicity, special functions, adjusts complaints and performs other duties to promote good will. Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting. Possess the ability to make effective judgments on the various components of the positions and the property to effectively solve guest and operational problems. Responsible for servicing groups turned over from Sales and Catering. Reconfirm and adhere to all details in Sales Contract, to include, but not limited to the following: Deposit Schedules, Room Cut Off Dates, Room Block Release Dates, Rooming List Due Dates in a timely fashion. Coordinates arrangements and details for clients' functions. Must possess good attention to detail, work well under pressure and be able to balance time and work with deadlines. Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Maintain effective communication within department, be responsive to training and instruction and apprise management of any concerns, suggestions and ideas. Stay aware of issues concerning sales, catering, banquets and general hotel operations. Follow through with information distributed to operational departments to ensure that it is properly understood and able to be carried out in the manner in which the meeting planner expects.

Auro Hotels is an Equal Opportunity and E-Verify Employer.All applicants are subject to background and substance abuse screening prior to any offer of employment. #J-18808-Ljbffr

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