Patient Financial Counselor Supervisor
4 weeks ago
Level
Experienced
Job Location
Energy Plaza - Idaho Falls, ID
Remote Type
N/A
Position Type
Full Time
Education Level
High School
Salary Range
Undisclosed
Travel Percentage
Undisclosed
Job Shift
Day
Job Category
Admin - Clerical
Description
Mountain View Hospital is looking for a Patient Financial Counselor Supervisor to join our team
JOB SUMMARY:
Create and work medical accounts to prepare for surgery, emergency visits, pain management or in-patient admission. Work with doctor offices to obtain any patient information for the surgery/services. Contact insurance via phone and/or web to review patient benefits and calculate patient estimate portion based on benefits. Contact insurance to notify of in-patient notification. Working with several different departments directly to make sure the patient's care is the priority.
BENEFITS:
Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:
- Medical, Dental and Vision Insurance
- Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
- Retirement Plans (401K with up to 6% match)
- Earned Quarterly Bonus Program
- Education Reimbursement Program
- Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.
DUTIES AND RESPONSIBILITIES:
1. Establishes rapport with physicians' offices to facilitate financial status prior to services.
2. Meets with patients before admission.
3. Meet with patients to discuss all aspects of their billing.
4. Contacts private pay patients scheduled for surgery prior to admission and offers assistance in finding alternate sources of payment (if needed) and postponing surgery until such time that alternate sources of payment or assistance can be found.
5. Verifies demographic information and payment source upon pre-admission.
6. Secures payment with patient and insurance by pre-certifying services with insurance companies or obtains a commitment as to a schedule of payment.
7. Follows through with assistance until the applications are approved or denied.
8. Handles referrals from Admissions if there is a problem with insurance.
9. Works directly with Billing Office in collections.
10. Contacts insured patient to review benefits and payment options.
11. Must develop rapport and trust with the patients and families.
12. Telephone calls and/or home visits required as needed.
13. Other duties as assigned.
14. Maintains patient confidentiality at all times.
15. Must maintain accurate time clock punches, punch in and out according to hospital policy.
16. Participates in educational programs, in-service meetings and completes annual educational requirements.
17. Must maintain a professional attitude at all times.
18. Attends all other meetings as required.
19. Responsible, when previous arrangements have been made or a co-payment is required, to collect such payment and record the payment.
20. Trains all new employee's and handles all scheduling and personnel issues with the guidance and involvement of human resources.
21. The employee is required to comply with all PCI standards and other company policies and procedures for payment card acceptance and security.
ABOUT MOUNTAIN VIEW:
Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley - all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.
Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.
Qualifications
Education/Certification: High school diploma or equivalent GED. AA or equivalent from a two year college or technical school; Behavioral science, human relations, medical terminology business. Knowledge of the collection practices and an understanding of the Fair Debt and Collection Act would be helpful.
Experience: Two years of medical staff office work can be substituted for education requirement.
Equipment/Technology: Strong computer skills a must.
Language/Communication: Strong communication skills needed. Public speaking experience and or demonstrate ability to interpret legal documents and court decisions when necessary.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Mental Capabilities: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Interpersonal: Ability to work well with others.
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