Keyholder Shift Leader

2 weeks ago

Asheville, United States Once Upon A Child Full time

POSITION PURPOSE 

Assist in managing and promoting all aspects of the business; including but not limited to buying, pricing, sales, merchandising, loss prevention, training, and supervising staff.  Promote a high level of customer service and continually strive for innovative solutions and alternatives to better the business. 

MAJOR AREAS OF RESPONSIBILITY 

  1. Lead assigned shifts, ensuring that customers are greeted immediately, their needs are determined, and all transactions are handled in a professional and enthusiastic manner. 

  1. Opening and closing responsibilities, including but not limited to key control, locking and arming the store, and cash handling responsibilities.  

  1. Become familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers’ needs.  Maximize sales and customer satisfaction by adding items to the close of the sale.  

  1. Buy used products, reinforcing the customers’ purchases and sales to the store.    Invite customers to return to the store with their used items for the product to sell; educate the customer about the buying process. 

  1. Price and ticket items are based on pricing and buying guidelines.  Restock store following merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures. 

  1. Develop proficiency in operating POS systems for all sales transactions, buys, returns, etc. 

  1. Other duties as assigned. 

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