Patient Service Representative

1 month ago

Denver, United States Intermountain Healthcare Full time
Job Description:
This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.

Denver MFM Midtown

1.Greets patients. Answer phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
2. Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
3. Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
4. Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
5. Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
6. Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
7. Maintains department and/or individual work queues and reports as required.
8. Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
9. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
10. Performs other duties as assigned.

Minimum qualifications:

One year of customer service experience involving interactions with customers in person and by phone.

Professional manner and strong interpersonal and communication skills

Demonstrated basic computer skills and data entry

Preferred Qualifications:

High school diploma or GED

Physical Requirements:
Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:
Denver Midtown Clinic

Work City:
Denver

Work State:
Colorado

Scheduled Weekly Hours:
32

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.29 - $22.54

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

  • Patient Service Representative

    1 month ago

    Denver, United States Health Images Full time

    Health Images is looking for a Patient Service Representative to join our team in Westminster!Monday - Friday 8:30AM - 5:00PM | Position Pay Range $17.91 - $20.50Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and...

  • Patient Access Representative

    3 months ago

    Denver, United States National Jewish Health Full time

    The Admission Services Representative is the first on-site point of contact for patients at National Jewish Health. This position is responsible for registering patients, providing outstanding customer service, updating Patient. Trak and maintaining Patient Access, Representative, Patient, Customer Service, Health, Healthcare, Insurance

  • Patient Service Representative Lead

    1 month ago

    Denver, United States AH Rocky Mountain Full time

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person,...

  • Patient Service Representative Lead

    3 weeks ago

    Denver, United States AdventHealth Rocky Mountain Full time $19 - $30

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness...

  • Patient Service Representative Lead

    3 weeks ago

    Denver, United States AdventHealth Rocky Mountain Full time $19 - $30

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness...

  • Patient Service Representative

    2 months ago

    Denver, United States AdventHealth Full time

    **All the benefits and perks you need for you and your family:**+ Benefits from Day One+ Paid Days Off from Day One+ Student Loan Repayment Program+ Career Development+ Whole Person Wellbeing Resources**Our promise to you:**Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of...

  • Customer Service Representative

    4 days ago

    Denver, Colorado, United States Big Brand Tire & Service Full time

    We are seeking a talented Customer Service Representative to join our team at Big Brand Tire & Service. As a Sales and Service Advisor, you will be the face of our company, providing exceptional customer service to our guests while recommending products and services their vehicles need.Our ideal candidate will have experience working face-to-face with guests...

  • Patient Service Representative

    1 month ago

    Denver, United States AH Rocky Mountain Full time

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person,...

  • Patient Service Representative

    3 weeks ago

    Denver, United States AdventHealth Rocky Mountain Full time $18 - $29

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness...

  • Patient Service Representative

    3 weeks ago

    Denver, United States AdventHealth Rocky Mountain Full time $18 - $29

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness...

  • Patient Access Representative

    2 weeks ago

    Denver, United States National Jewish Health Full time

    National Jewish Health is seeking an Patient Access Representative to join our reputable and well-known team. This position is patient-focused and provides excellent customer service to ensure a flawless patient visit. This position is required to work in-person on our main campus, located at Colorado Blvd and Colfax Ave. Admission Services Representatives...

  • Patient Service Team Lead

    4 weeks ago

    Denver, Colorado, United States AH Rocky Mountain Full time

    Role Overview: As a Patient Service Representative Lead at AdventHealth Rocky Mountain, you will play a vital role in ensuring seamless patient care and administrative support in our physician clinic. This position requires strong leadership skills, effective communication, and a commitment to delivering exceptional patient experiences.About Our Team: At AH...

  • Customer Service Representative

    3 weeks ago

    Denver, United States The Job Center Staffing Full time

    Connections Training and Staffing (Powered by The Job Center) is currently hiring Customer Service Representatives for 1st shift. Compensation of the Customer Service Representative $22.00 per hour. Company Paid Medical and Dental. 401(k) plan with matching. Responsibilities of Customer Service Representative Follow process to create Sales Orders/Quotes &...

  • Customer Service Representative

    3 weeks ago

    Denver, United States The Job Center Staffing Full time

    Connections Training and Staffing (Powered by The Job Center) is currently hiring Customer Service Representatives for 1st shift.Compensation of the Customer Service Representative$22.00 per hour.Company Paid Medical and Dental. 401(k) plan with matching.Responsibilities of Customer Service RepresentativeFollow process to create Sales Orders/Quotes &...

  • Patient Services Coord

    2 days ago

    Denver, United States Rocky Mountain Cancer Centers Full time

    Overview: Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator to support our diagnostic imaging team in our Denver Midtown Clinic. We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much...

  • Patient Services Coord

    3 days ago

    Denver, United States US Oncology Network-wide Career Opportunities Full time

    Overview Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care, has an exciting opportunity for an experienced Patient Service Coordinator to support our diagnostic imaging team in our Denver Midtown Clinic. We realize that it sounds cliche but it is true - taking care of cancer patients is a calling. It's much more...

  • Patient Service Coord

    3 days ago

    Denver, United States US Oncology Network-wide Career Opportunities Full time

    Overview Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator in Denver at our Midtown location. We realize that it sounds cliche but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a...

  • Service Center Representative

    2 weeks ago

    Denver, Colorado, United States Wenco Industries Big O Tires and Midas Full time

    **Career Opportunity:**Wenco Industries Big O Tires and Midas is currently seeking a Service Center Representative to join our team. As a Service Center Representative, you will be responsible for ensuring that our service center operates smoothly and efficiently. Your organizational skills and ability to multitask will be essential in this role.**Key...

  • Patient Service Coordinator

    5 months ago

    Denver, United States Rocky Mountain Cancer Centers Full time

    Overview: Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator in Lakewood. Salary Range: $18.29-$24.00 Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this...

  • Patient Service Coord

    5 days ago

    Denver, United States Rocky Mountain Cancer Centers Full time

    Overview: Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator in Denver at our Midtown location. We realize that it sounds clich but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a...