Client Service Specialist
2 weeks ago
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.
When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.
Explore life at Fortune Brands here.
Job Description
The Client Service Specialist plays a key role in creating a positive experience for our clients. This role requires the ability to work in a fast-paced environment that entails the management of calls and emails from customers, as well as tracking and leading Level 1 and Level 2 service projects.
The ideal candidate will have 3+ years experience in a customer service role, preferably within the service/warranty or customer experience environments, exceptional phone and email etiquette to maintain our professional brand image, can read and interpret blueprints and information within AutoCAD, and is comfortable with measurements.
Location: This position is designated 100% onsite 8am - 4:30pm EST Monday - Friday. You will report to our location in Pine Grove, PA. This is not a remote position.
What you will be doing:
- Answer a high volume of incoming customer calls and emails by actively listening to identify and own customer issues with a sense of urgency, positivity, and empathy
- Communicate professionally and effectively through phone calls and emails
- Create and log service projects electronically and assign to appropriate parties, based on complexity
- Lead Level 1 and Level 2 Service Projects
- Provide technical assistance regarding measurements, drawings, and technical manuals and resolve a wide range of customer inquiries from installation to warranty assistance
- Identify root cause of issues identified, communicating with Production, Design, and Engineering
- Track and monitor completion of Level 1 and Level 2 field service corrective action by utilizing an internal tracking system
- Maintain daily, weekly, and monthly metrics for install and field service
- Approve all field service install requests before going to the customer
- Support legal claims as needed
- Recognize and report any trends in service
- Some clerical work scanning and archiving files
- Cross-train to support Service and Install
Basic Qualifications:
- 3+ years of customer service experience (preferably within the Service/Warranty or Customer Experience environments)
- Strong communication skills while maintaining a high level of professionalism (Email & Phone etiquette) to support the brand identity and ability to build and maintain customer relationships
- Ability to field multiple service requests through email & phone conversations
- Strong computer skills (specifically Microsoft Word & Excel)
- Ability to read and interpret blueprints for part identification and understanding installation requirements, and interpret information in AutoCAD
- Strong organizational skills for file and data collection
- Experience with window and door enclosures
- Have an unexpired driver's license and clean driving record
- Ability to travel occasionally
- Experience in a Design-Build organization within the Construction and/or Building Materials Industry
- Ability to drive results and work with a sense of urgency
- Customer service support for Level 1 and Level 2 Service & Warranty inquiries. Mainly but not limited to the Veris product line. Strong communication, organizational and troubleshooting skills are necessary, as you'll be expected to find solutions to customer requests in a timely manner.
Additional Information
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work.
Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN.
Equal Employment Opportunity
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.
-
Client Service Specialist
2 weeks ago
Pine Grove, United States Fortune Brands Home & Security Full timeThe Client Service Specialist plays a key role in creating a positive experience for our clients. This role requires the ability to work in a fast-paced environment that entails the management of calls and emails from customers, as well as tracking a Client Service, Specialist, Customer Service, Customer Experience, Field Service, Manufacturing, Retail
-
Client Service Specialist
3 weeks ago
Pine Grove, United States Fortune Brands Home & Security Full timeAnswer a high volume of incoming customer calls and Email by actively listening to identify and own customer issues with a sense of urgency, positivity, and empathy. Communicate professionally and effectively through phone calls and emails. Create an Client Service, Specialist, Customer Service, Customer Experience, Field Service, Manufacturing, Retail
-
Client Service Specialist I
5 months ago
Elk Grove, United States Umpqua Bank Full timeDescription About Us: Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets...
-
Retail Merchandising Specialist
3 weeks ago
Pine Grove, Pennsylvania, United States Drive Line Service Full timeJob SummaryWe are seeking a skilled Retail Merchandising Specialist to join our team. As a Retail Merchandising Specialist, you will be responsible for visiting various retail locations within a 25-mile radius of your home, auditing products, counting inventory, setting new fixtures and displays, and performing other critical tasks.Key ResponsibilitiesWork...
-
Client Service Representative
2 months ago
Western Grove, Arkansas, United States Bank OZK Full timeJob Summary:As a Client Service Specialist at Bank OZK, you will play a vital role in nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals. Your expertise will help identify referral opportunities and process financial transactions efficiently.Key Responsibilities:Develop and...
-
Client Support Specialist
4 weeks ago
Buffalo Grove, United States Onbe Full timeOnbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with...
-
Client Support Specialist
5 months ago
Elk Grove, United States AVM California Solutions Full timeOur team delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client Support...
-
ENT Specialist Opportunity in Eastern New Mexico
1 month ago
Pine Lodge, United States HealthEcareers - Client Full timeENT Specialist Opportunity in Eastern New MexicoEastern New Mexico Medical Center, a reputable healthcare provider, is seeking a skilled ENT specialist to join their team. As a BE/BC Otolaryngologist, you will have the opportunity to work in a well-established practice with a strong referral network.Key Highlights:Established practice with 15+ years of...
-
Sales and Service Specialist
2 weeks ago
Pine Grove, United States Fulton Financial Corporation Full timeOverview This is a full-time career opportunity (approximately 40 hours per week) based out of our Pinegrove, PA location. Must be available to be scheduled around in assigned market(no Sundays). Responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and...
-
Sales and Service Specialist
2 weeks ago
Pine Grove, United States Disability Solutions Full timeValue PropositionOur values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and...
-
BC-ABA Specialist
2 weeks ago
Pine Grove, California, United States Access Services Full timeJob Title: BC-ABA ConsultantJob Summary:Access Services is seeking to contract with Behavior Consultants in ABA Services (Licensed Behavior Specialists/BC-ABA Consultants) to serve children and families in their homes, schools, and/or communities. As a BC-ABA Consultant, you will engage children, youth, and young adults and their families/care providers to...
-
Client Services Director
4 weeks ago
Pine Lake Park, New Jersey, United States BAYADA Home Health Care Full timeClient Services Manager OpportunityBAYADA Home Health Care is seeking a skilled Client Services Manager to join our team in Whiting, NJ. As a Client Services Manager, you will play a critical role in delivering exceptional home health care to our clients.Key Responsibilities:Provide outstanding customer service and quality home care to our clientsManage the...
-
Client Onboarding Specialist I
2 weeks ago
Elk Grove Village, Illinois, United States ADP Full timeAbout the Role:We are seeking a highly skilled Client Onboarding Specialist to join our team at ADP. As a Client Onboarding Specialist, you will be responsible for providing exceptional onboarding experiences for our clients, helping them develop the skills and confidence to use our products with ease.Key Responsibilities:Onboard clients and implement ADP...
-
Client Services Manager
3 weeks ago
Pine Lake Park, New Jersey, United States BAYADA Home Health Care Full timeJob Title: Client Services ManagerBAYADA Home Health Care is seeking a highly skilled and dedicated Client Services Manager to join our team in Whiting, NJ.Job Summary:The Client Services Manager will be responsible for providing exceptional customer service and quality home care to our clients. This role will involve managing the coordination of client...
-
Client Service Coordinator- Seasonal
1 week ago
Spruce Pine, United States H&R Block Full timeJob Description: What youll do Youll be an integral part of showcasing our passion and pride and delivering on our purposeto provide help and inspire confidence in our clients and communities everywhere. Joining H&R Block as a seasonal Receptionist means youll relentlessly focus on how to wow clients now, and in the future. Youll need the ability to work a...
-
Client Service Coordinator- Seasonal
2 months ago
Spruce Pine, United States H&R Block Full timeJob Description: What youll do Youll be an integral part of showcasing our passion and pride and delivering on our purposeto provide help and inspire confidence in our clients and communities everywhere. Joining H&R Block as a seasonal Receptionist means youll relentlessly focus on how to wow clients now, and in the future. Youll need the ability to work a...
-
Client Service Coordinator
3 months ago
Lake Grove, United States Banfield Full timeClient Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets...
-
Client Service Representative
3 months ago
Downers Grove, United States VCA Animal Hospitals Full timeEvening Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking...
-
Client Services Associate
2 months ago
Willow Grove, United States BAYADA Home Health Care Full timeBAYADA Home Health Care has an immediate opening for a Client Services Associate in our Willow Grove, PA Pediatrics Office.If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with...
-
Client Services Associate
2 months ago
Willow Grove, United States BAYADA Home Health Care Full timeBAYADA Home Health Care has an immediate opening for a Client Services Associate in our Willow Grove, PA Pediatrics Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with...