Client Service Specialist

2 months ago

Pine Grove, United States Fortune Brands Full time
Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

Job Description

The Client Service Specialist plays a key role in creating a positive experience for our clients. This role requires the ability to work in a fast-paced environment that entails the management of calls and emails from customers, as well as tracking and leading Level 1 and Level 2 service projects.

The ideal candidate will have 3+ years experience in a customer service role, preferably within the service/warranty or customer experience environments, exceptional phone and email etiquette to maintain our professional brand image, can read and interpret blueprints and information within AutoCAD, and is comfortable with measurements.

Location: This position is designated 100% onsite 8am - 4:30pm EST Monday - Friday. You will report to our location in Pine Grove, PA. This is not a remote position.

What you will be doing:
  • Answer a high volume of incoming customer calls and emails by actively listening to identify and own customer issues with a sense of urgency, positivity, and empathy
  • Communicate professionally and effectively through phone calls and emails
  • Create and log service projects electronically and assign to appropriate parties, based on complexity
  • Lead Level 1 and Level 2 Service Projects
  • Provide technical assistance regarding measurements, drawings, and technical manuals and resolve a wide range of customer inquiries from installation to warranty assistance
  • Identify root cause of issues identified, communicating with Production, Design, and Engineering
  • Track and monitor completion of Level 1 and Level 2 field service corrective action by utilizing an internal tracking system
  • Maintain daily, weekly, and monthly metrics for install and field service
  • Approve all field service install requests before going to the customer
  • Support legal claims as needed
  • Recognize and report any trends in service
  • Some clerical work scanning and archiving files
  • Cross-train to support Service and Install
Qualifications

Basic Qualifications:
  • 3+ years of customer service experience (preferably within the Service/Warranty or Customer Experience environments)
  • Strong communication skills while maintaining a high level of professionalism (Email & Phone etiquette) to support the brand identity and ability to build and maintain customer relationships
  • Ability to field multiple service requests through email & phone conversations
  • Strong computer skills (specifically Microsoft Word & Excel)
  • Ability to read and interpret blueprints for part identification and understanding installation requirements, and interpret information in AutoCAD
  • Strong organizational skills for file and data collection
  • Experience with window and door enclosures
  • Have an unexpired driver's license and clean driving record
  • Ability to travel occasionally
Nice to Have:
  • Experience in a Design-Build organization within the Construction and/or Building Materials Industry
  • Ability to drive results and work with a sense of urgency
  • Customer service support for Level 1 and Level 2 Service & Warranty inquiries. Mainly but not limited to the Veris product line. Strong communication, organizational and troubleshooting skills are necessary, as you'll be expected to find solutions to customer requests in a timely manner.


Additional Information

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN.

Equal Employment Opportunity

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

  • Client Service Specialist

    2 months ago

    Pine Grove, United States Fortune Brands Home & Security Full time

    The Client Service Specialist plays a key role in creating a positive experience for our clients. This role requires the ability to work in a fast-paced environment that entails the management of calls and emails from customers, as well as tracking a Client Service, Specialist, Customer Service, Customer Experience, Field Service, Manufacturing, Retail

  • Service Advisor

    2 weeks ago

    Inver Grove Heights, Minnesota, United States Sun Auto Tire and Service Full time

    About UsTGK Automotive Specialists has been serving our clients with honesty and integrity since 2007. We pride ourselves on providing the highest level of repair and service at a fair price, while maintaining a commitment to client satisfaction.We are currently seeking a skilled Sales and Service Advisor to join our team. This individual will be responsible...

  • Client Service Specialist I

    6 months ago

    Elk Grove, United States Umpqua Bank Full time

    Description About Us: Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets...

  • Client Relationship Specialist

    2 days ago

    Locust Grove, Georgia, United States J Wood Insurance Full time

    At J Wood Insurance, we're passionate about delivering exceptional customer experiences and growing our business through value-based conversations and remarkable customer service. As a client relationship specialist, you will play a key role in helping us achieve this mission. With a strong focus on rapport-building talents, you'll work with clients to...

  • Client Services Coordinator

    2 weeks ago

    Pine City, Minnesota, United States H&R Block Full time

    Job DescriptionH&R Block is seeking a Client Services Coordinator to provide exceptional customer service and support to clients. As a key member of our team, you will be responsible for answering phones, greeting clients, and matching them with the best-suited tax professional for their needs.Main Responsibilities:Answering phones and responding to client...

  • Client Support Specialist

    6 months ago

    Elk Grove, United States AVM California Solutions Full time

    Our team delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client Support...

  • Sales and Service Specialist

    2 months ago

    Pine Grove, United States Fulton Financial Corporation Full time

    Overview This is a full-time career opportunity (approximately 40 hours per week) based out of our Pinegrove, PA location. Must be available to be scheduled around in assigned market(no Sundays). Responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and...

  • Sales and Service Specialist

    2 months ago

    Pine Grove, United States Disability Solutions Full time

    Value PropositionOur values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and...

  • Diagnostic Medical Sonography Specialist

    3 weeks ago

    Pine Grove, California, United States KA Recruiting Inc. Full time

    Exciting Ultrasound Technologist Opportunity in Pine Grove, OregonWe are seeking a highly skilled and dedicated Diagnostic Medical Sonography Specialist to join our team at KA Recruiting Inc. as a full-time and permanent Ultrasound Imaging Technician.Overview:This is a fantastic opportunity for growth and development in the field of diagnostic medical...

  • Client Experience Champion

    2 weeks ago

    Elk Grove, California, United States AVM California Solutions Full time

    At AVM California Solutions, we're seeking a talented Client Support Specialist to join our team. In this role, you'll be responsible for delivering exceptional client experiences, building strong relationships with customers, and driving sales growth.About the RoleWe anticipate this year to be our most successful yet, and we're looking for a driven...

  • Client Service Coordinator

    4 months ago

    Lake Grove, United States Banfield Full time

    Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets...

  • Client Service Coordinator- Seasonal

    1 month ago

    Spruce Pine, United States H&R Block Full time

    Job Description: What youll do Youll be an integral part of showcasing our passion and pride and delivering on our purposeto provide help and inspire confidence in our clients and communities everywhere. Joining H&R Block as a seasonal Receptionist means youll relentlessly focus on how to wow clients now, and in the future. Youll need the ability to work a...

  • Client Service Coordinator- Seasonal

    3 months ago

    Spruce Pine, United States H&R Block Full time

    Job Description: What youll do Youll be an integral part of showcasing our passion and pride and delivering on our purposeto provide help and inspire confidence in our clients and communities everywhere. Joining H&R Block as a seasonal Receptionist means youll relentlessly focus on how to wow clients now, and in the future. Youll need the ability to work a...

  • Mail Delivery Specialist

    2 days ago

    Pine Grove, Pennsylvania, United States US Postal Service Full time

    About the Job: The US Postal Service is seeking a highly skilled and motivated Rural Carrier Associate to join our team. In this role, you will be responsible for delivering mail and packages to customers along a prescribed rural route using a vehicle.Responsibilities:Deliver mail to customers along a prescribed rural routeProvide customers with a range of...

  • RN - Ambulatory

    1 week ago

    Pine Bluff, United States Exclusive Client Full time

    Details Client NameExclusive Client Job TypeTravel OfferingNursing ProfessionRN SpecialtyAmbulatory Job ID29471086 Job TitleRN - Ambulatory Weekly Pay$1936.0 Shift Details Shift5x8 Days Scheduled Hours40 Job Order Details Start Date12/09/2024 End Date03/10/2025 Duration13 Week(s) Job DescriptionWhy Choose Blu MedStaff?At Blu MedStaff, we truly value our...

  • Luxury Property Specialist for High-Profile Clients

    2 weeks ago

    Maple Grove, Minnesota, United States Keller Williams Classic Realty NW Full time

    Embark on a rewarding career as a Luxury Property Specialist in our esteemed Sports & Entertainment Real Estate division. As part of Keller Williams Classic Realty NW, you will have the unique opportunity to work with elite clients, including athletes, entertainers, and top-tier professionals, seeking extraordinary real estate services.About the RoleWe are...

  • Customer Service Specialist

    1 week ago

    Garden Grove, United States EVS Inc Full time

    Customer Service SpecialistWe are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full...

  • Client Service Specialist

    5 months ago

    Western Grove, United States Bank OZK Full time

    Job Purpose & Scope: Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all...

  • Account Manager for Fleet Services

    2 weeks ago

    Oak Grove, Missouri, United States Best-One Tire & Service Full time

    Best-One Tire & Service: Commercial Fleet Sales Specialist OpportunityWe are a reputable Commercial Tire Dealership seeking an ambitious and driven individual to serve as our Commercial Fleet Tire Sales Specialist.This is a rewarding career opportunity where we prioritize high-quality standards, respect, and dignity for all employees. We aim to provide...

  • Client Experience Expert

    2 days ago

    Elk Grove, California, United States AVM California Solutions Full time

    Job TitleWe are seeking a skilled Client Experience Expert to join our team at AVM California Solutions. As a key member of our client support team, you will play a vital role in delivering exceptional customer experiences.About the Role:You will be responsible for educating potential consumers about our clients' products and services.Build strong...