Room Attendant

1 month ago

Chicago, United States Onni Group Full time

** Room Attendant**

**Job Category****:** Room Attendants **Requisition Number****:** ROOMA01516 Showing 1 location **Job Details**

**Description**

**About the company:**

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

**Job Description:**

* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

* Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

* Maintain positive guest relations at all times.

* Be familiar with all services/features and local attractions/activities to respond to guest inquiries accurately.

* Resolve guest complaints, ensuring guest satisfaction.

* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas

* Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

* Transport turndown cart with cleaning supplies, turndown/guest room amenities, and linens to the assigned guest room and position securely.

* Provide cleaning service to designated rooms on the assignment sheet.

* Empty trash containers and ashtrays.

* Remove all dirty terry and replace with clean par to designated layout.

* Replace soiled bedsheets and turndown bed.

* Clean Kitchen.

* Close drapes/shutters.

* Set lighting and thermostat to designated levels.

* Remove Room Service trays/tables/items from room to elevator service landing.

* Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.

* Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.

* Clean guest rooms as assigned.

* Update status of rooms cleaned and turned down on assignment sheet.

* Return and restock cart at end of shift.

* Empty vacuum bag and wipe vacuum clean.

* Ensure security of any assigned guest room keys.

* Report any damages or maintenance problems to the Supervisor.

* Turn over any lost and found items from guest rooms to the Supervisor.

* Makeup cribs and rollaway beds.

* Stock cleaning supply caddies.

* Re-hang/refold clothes.

* Other duties as assigned.

****Minimum Qualifications (Knowledge, Skills, and Abilities)****

* Perform job functions with attention to detail, speed, and accuracy.

* Prioritize and organize.

* Be a clear thinker, remaining calm and resolving problems using good judgment.

* Follow directions thoroughly.

* Understand guests service needs.

* Work cohesively with co-workers as part of a team.

* Work with minimal supervision.

* Maintain confidentiality of guest information and pertinent hotel data.

* Can work any day of the week

*We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls please.*

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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