Retail Associate

Overview Retail Associate position at Fossil Rim Wildlife Center. This role is responsible for a high-impact, fast-paced, first impression-directed, top-notch customer service. This includes assisting guests with purchases, processing transactions in a friendly and urgent manner, and maintaining a clean and organized environment. Responsibilities Willingness and flexibility to work at all the retail establishments: Caf and the Nature Store. Maintain world-class customer service with helpfulness, product knowledge and speed. Engage with all customers that enter the establishments and greet and assist as needed. Minimize overages and shortages through proper cash handling and cash control procedures, as laid down by your Director and the Finance Department. Accuracy in processing transactions. Use of suggestive sales techniques in selling other products of Fossil Rim (Lodgings, Nature Store, Caf, Tours, Camps, etc.). Maintain a daily high standard of cleanliness on the sales floor, countertops, work surfaces and bathrooms. Minimize stock loss through theft and mishandling of merchandise. Constantly update self-knowledge with regard to codes, products and pricing. Regular attendance as scheduled required. Comply with Health Department standards at all times. Be able to stand for long periods of time; be able to lift up to 50 pounds. Ensure full compliance with and understanding of Employee Handbook, Risk Management Plan, corporate procedures and policies, Departmental mission and goals, and Fossil Rim mission, values and goals. Caf Ability to pass Safe Food Handling Course given by the Texas Department of Health. Be vigilant of expiration dates. Maintain sanitation, health and safety standards in work areas. Maintain clean dining area/bus tables as needed. Clean, stock and restock workstations and condiments area. Process daily transactions, bank deposits and end of day reports as laid down by the Finance Department in the absence of the Lead Associate or Caf Manager. Ability to process orders. Follow recipe guidelines. Follow Health Department standards at all times. Ability to follow safe food handling procedure. Ensure full compliance with and understanding of Employee Handbook, Risk Management Plan, corporate procedures and policies, Departmental mission and goals, and Fossil Rim mission, values and goals. Nature Store Have good interpersonal skills for interacting with guests. Knowledge of merchandise and their location in the Nature Store. Maintain/Stock the proper display of goods in the Nature Store. Process daily transactions, bank deposits and end of day reports as laid down by the Finance Department in the absence of the Lead Associate or Nature Store Manager. Secondary responsibilities Maintain updated knowledge on special events, new animal information, special attractions, and basic operations of Fossil Rim. Help new team members develop a similar level of expertise. Restock and refill displays as needed. Work additional shifts during peak periods and holidays. Perform all normal daily routines as instructed, including re-stocking of vending facilities (Lodgings only). Experience and Qualities Required Well spoken, always helpful on the telephone and respectful of guests and potential guests. Attention to detail. Good customer service and sales skills both in person and by telephone. Able to communicate and interact well with other staff, respectful of supervisors, and showing trust and respect for others in the guest services area. Neat, clean and tidy personal appearance and attire. Uniform standard as assigned by management. Computer literate. Able and willing to learn specialized applications. Punctual and dependable according to duty schedule, but flexible when required. Able to work with little supervision, be resourceful, and maintain a calm and organized demeanor. Accuracy in record-keeping. Clean record in cash handling. Honesty and reliability are essential. Please submit your resume today We are a Non-Profit organization and an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law. Fossil Rim is an at will and equal opportunity employer. It should be noted that it is company policy to conduct background checks on potential new employees, inclusive of testing for drugs and controlled substance use. Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Non-profit Organizations Referrals increase your chances of interviewing at Fossil Rim Wildlife Center by 2x Sign in to set job alerts for Retail Associate roles. #J-18808-Ljbffr