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Customer Service Representative III/Lead

2 months ago

Schofield, United States Peoples State Bank Full time
LOCATION: 7205 Stone Ridge Drive, Weston, WI 54476

HOURS: Monday through Friday 8-5 PM and rotating Saturdays 9-12 PM

Are you passionate about providing top-notch service to customers and leading a team to success? As a Full Time Customer Service Representative III/Lead at Peoples State Bank, you'll have the exhilarating opportunity to showcase your exceptional customer service skills within a fun and supportive team environment. You'll be at the forefront of delivering outstanding service while mentoring and guiding your teammates to achieve their best.

Join us in shaping the future of banking and making a real difference in the lives of our customers and community. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, Bank-wide Incentive Plan, Employee Stock Purchase Plan, Volunteer Paid Time Off, Birthday Day Off, Fresh Focus Day Off, and Paid Holidays.
Peoples State Bank: What drives us

Peoples State Bank's vision is to "be the community bank that all others strive to be." That starts with our employees, who are customer-focused in all that we do. Being honored by American Banker magazine as one of the "Best Banks to Work For" in America is a recognition our employees are incredibly proud of. They bring enthusiasm to do right by our customers every day. Peoples is an employer of choice in Wisconsin, providing exceptional benefits, flexibility, and teamwork that brings out the best in our employees.
What it's like to be a Customer Service Representative III/Lead

Join our team at Peoples State Bank as a dynamic Customer Service Representative III/Lead In this role, you'll be at the heart of our operations, handling primary vault teller responsibilities with precision and efficiency. Your knack for ensuring customers receive accurate information and exemplary service will shine as you oversee customer and bank transactions.

As a go-to resource for your fellow CSRs, you'll lead by example, assisting with complex transactions and guiding new staff members along the way. Get ready to showcase your talents in account opening, cross-selling, and driving deposit growth, all while contributing to a positive and supportive team culture.
Does this sound like you?

As a Customer Service Representative III/Lead at Peoples State Bank, you'll thrive in this role if you possess a high school diploma or equivalent along with banking and/or CSR operations experience. Your sharp attention to detail and accuracy in cash-handling will be crucial, as well as your proficiency with various computer tools. Excellent interpersonal and communication skills will set you apart as you impart knowledge and provide guidance to the team.

Demonstrated leadership abilities are key, along with the knack for balancing multiple tasks in a fast-paced environment. If you're someone who enjoys taking charge, collaborating with others, and making a difference in the banking industry, this role is the perfect match for you

Knowledge and skills required for the position are:
  • High school diploma or equivalent.
  • 4+ years banking and/or CSR operations experience.
  • Strong attention to detail and accuracy in cash-handling.
  • Good computer skills.
  • Excellent interpersonal and communication skills.
  • Ability to impart knowledge of tasks and perform remedial training as needed.
  • Demonstrated leadership skills.
  • Ability to balance multiple tasks simultaneously in a fast-paced environment.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.