Senior Systems Support Analyst

Behavioral Health Response provided pay range This range is provided by Behavioral Health Response . Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $60,000.00/yr - $90,000.00/yr Position Summary The Senior Systems Support Analyst will be a member of the Information Services department support team. The Senior Systems Support Analyst assists end users with telephone, email, or trouble ticket inquiries to resolve or escalate IT systems issues and problems. They also provide end-user training, problem management, and communications for IT systems faults and service requests. The Senior Systems Support Analyst supports the Information Systems Department staff members in efficiently allocating computer hardware and software resources, maintaining business applications, and ensuring the reliability and sustainability of information and communication resources. Essential Functions Provide Tier 0 Tier 2 support for technology issues and problems. Manage critical incidents and track issues to resolution. Provide phone, email, and/or ticket management system assistance. Follow up on tickets at pre-defined intervals until resolved. Update the internal knowledge base with issue resolution details. Monitor systems and take action to resolve or escalate to Sr Engineer. Perform account management functions, including adds, changes, deletions, and perform password resets. Maintain user account roles and access provisions. Provide documentation in support of computers, laptops, tablets, smartphones, and applications. Manage, monitor, and deploy patch updates as required to maintain security. Escalate problems as necessary to vendor support teams. Maintain and execute daily operational support tasks. Perform setup of equipment, execute on shipping equipment to remote employees. Maintain and report inventory levels and accurately track BHR-owned equipment. Update daily status reports and shift handover reports. Act as a liaison between customers and technical escalation teams. Train all new employees on the use of O365 suite and other software Education, Experience, And Skills Preferred A Bachelor of Science degree or 3-5 years of applicable experience is preferred. Working knowledge of fundamental operations of relevant software and hardware. Knowledge of relevant service desk call tracking applications. Knowledge and experience of customer service practices. Knowledge, experience, and training in troubleshooting and providing service desk support. Excellent in-person as well as virtual instructing skills. Excellent oral and written communication skills, with the ability to communicate effectively. Ability to summarize a broad amount of information into key points. Ability to lift and carry up to 50 pounds when needed. Well-organized and detail-oriented, with the ability to multitask. At BHR, we believe that every team member has an integral role in the lifesaving treatment we provide. We are a trauma-informed agency, and we hire people who are passionate about our mission and are committed to improving the lives of those we serve through our trauma-informed models of practice. Behavioral Health Response is an equal opportunity employer and considers applicants without regard to race, color, national origin, ancestry, religion, creed, age, disability, sex or sexual orientation, gender identity or expression, genetic information, veteran status, marital status, national origin, or any other legally protected status. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Mental Health Care Referrals increase your chances of interviewing at Behavioral Health Response by 2x Get notified about new Senior System Support Analyst jobs in St Louis, MO. St Louis, MO $85,000 - $110,000 4 weeks ago Scott AFB, IL $89,700 - $162,150 3 weeks ago Scott AFB, IL $90,300 - $189,600 2 weeks ago O'Fallon, IL $90,300 - $189,600 2 weeks ago Systems Administrator - Industrial Automation/Process Control (Managed Service Provider) - Onsite - Chesterfield, MO (St. Louis) O'Fallon, IL $90,300 - $189,600 2 weeks ago Scott AFB, IL $90,300 - $189,600 2 weeks ago Cloud System Admin 2-3 (Associate/Mid-Level) O'Fallon, IL $80,000 - $105,000 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr